1. If you are affected by flood and hold an eligible policy with us, please click here to submit your claim.

 

2. SCAM ALERT! Be cautious of scammers who are pretending to offer personal bank loan with insurance coverage protection with condition of premium payments to be paid prior to releasing the approved loan amount. Do not fall victim to the scam!

 

3. We encourage you to take precautions when giving out any confidential information over the Internet. You will not be asked to provide personal details online to access our product information.

 

4. We have updated our Customers’ Personal Data Protection Notice to ensure greater transparency and control over your personal data. We remain committed to protecting your privacy and ensuring your personal data is managed responsibly and securely. You can view the full updated notice here.

GREAT MediValue for all! Pay less for more!
GREAT MediValue for all! Pay less for more!
Empowering you with Great Insights
Sign up for eligible medical riders with no waiting period

Reduced sum assured or riders

  • Change of Payment Mode/Method is available via e-Connect portal
  • Request for conversion of rider/term policy*
  • Reduction of Sum Assured*
  • Reduction of Regular Premium*
  • Cancellation of rider/supplementary benefit*
  • Conversion to Paid-Up/Extended Term Assurance*
  • Inclusion/cancellation of vesting clause*

Only form for service request marked with (*) can be submitted via email. For service request/claims forms which are to be posted to us, please send to:

Menara Great Eastern
Level 4, No. 303 Jalan Ampang
50450 Kuala Lumpur 

Online submission via eConnect web portal is available for the following service request:

  • Change of payment method/ payment frequency
  • Request for auto-debit of renewal premium from credit/debit card
  • Perform fund switch for investment-linked policy (not applicable for ex-OACM policy)
  • Updating of bank account number for direct credit

Form:

External Link Popup

  External Link Notification

This link will bring you to a third-party website which Great Eastern has no control ("3rd Party Website"). Any use of the 3rd Party Website will be subject to and any information you provide will be governed by the terms of the 3rd Party Website, including those relating to confidentiality, data privacy and security.

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