Reduced sum assured or riders
- Change of Payment Mode/Method is available via e-Connect portal
- Request for conversion of rider/term policy*
- Reduction of Sum Assured*
- Reduction of Regular Premium*
- Cancellation of rider/supplementary benefit*
- Conversion to Paid-Up/Extended Term Assurance*
- Inclusion/cancellation of vesting clause*
Only form for service request marked with (*) can be submitted via email. For service request/claims forms which are to be posted to us, please send to:
Menara Great Eastern
Level 4, No. 303 Jalan Ampang
50450 Kuala Lumpur
Online submission via eConnect web portal is available for the following service request:
- Change of payment method/ payment frequency
- Request for auto-debit of renewal premium from credit/debit card
- Perform fund switch for investment-linked policy (not applicable for ex-OACM policy)
- Updating of bank account number for direct credit