1. For queries on medical repricing, please contact our Careline team at +603-48133928 from Monday to Friday, 8.30am to 5.15pm (except Public Holiday)

 

 

2. As part of Bank Negara Malaysia’s (BNM) ongoing efforts to ensure that all Insurance and Takaful industry players uphold their commitments and deliver services as outlined in their Customer Service Charter (CSC), both BNM and the Boards and Management Committees of the Associations (MTA/LIAM/PIAM) have approved the appointment of NielsenIQ Malaysia as the research agency to conduct the Customer Satisfaction Survey (CSS) 2024/25. Please visit our Announcement page for more information. 

Customer Service Appointment Booking (General Insurance)

All times are in (UTC+08:00) Kuala Lumpur, Singapore

The time will not be displayed if the appointment slots are fully booked.

Note:

For all claims enquiry, click here or just give us a call at 1300-13-1088, email us at claimscare-my@greateasterngeneral.com or contact your Great Eastern General Insurance agent.

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