Great Eastern partners Intellect to launch 24/7 mental health distress helpline for improved employee well-being
24/7 distress helpline staffed by qualified and experienced counsellors to provide mental wellness support
Singapore, 30 August 2023 – Great Eastern, a leading insurance company committed to the wellbeing of its corporate clients' employees, announced its partnership with Intellect, a research-proven mental health platform for local and regional workforces in Asia. At the heart of this partnership is a 24/7 distress helpline staffed by experienced responders, offering real-time, immediate, and professional support to address mental health concerns, setting it apart from traditional platforms that contain additional barriers to professional help.
Recognising the pressing need for immediate and expert mental health care, Great Eastern is taking a pioneering step in the industry by partnering with Intellect. Unlike conventional helplines that lead callers through call centre routes before connecting them to trained professionals, the two companies are providing a 24/7 real-time helpline, ensuring the employees receive tailored guidance right from the first contact without delays or intermediaries.
Leslie Chow, Head of Group Insurance, Great Eastern, said: “Our partnership with Intellect represents a significant advancement in the realm of mental health support for our corporate clients’ employees. With increased demand seeking to enhance health benefits in their corporate insurance package, we are setting a new benchmark in the industry by providing immediate around-the-clock professional support to the employees in need and empowering them to Reach for Great mental health.”
Theodoric Chew, CEO of Intellect, said: “We are excited to partner with Great Eastern in our shared vision to revolutionise mental health support. Our team of qualified responders is ready to provide real-time assistance and expert care to employees, allowing them to receive the help they need without any delays or intermediaries.”
The 24/7 distress helpline prioritises confidentiality and targeted support. Employees can feel safe knowing their conversations with the responders are private and confidential. The localised approach of the counsellors fosters an environment where individuals can openly express their concerns and receive the necessary support to navigate challenging situations.
About Great Eastern
Founded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 15 million policyholders, including 12 million from government schemes, it provides insurance solutions to customers through three successful distribution channels – a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei.
The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of "AA-" by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern's asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia.
Great Eastern is a subsidiary of OCBC Bank, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC Bank is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.
Intellect is a modern-day mental health company with a mission to make mental healthcare and wellbeing support accessible for workforces and individuals.
Serving leading organisations and over 3 million users through its platform, Intellect is the largest and fastest-growing mental health tech company in Asia.
Having been the recipient of Human Resources Online’s Best Corporate Wellness Provider award, Intellect is backed by leading investors including Tiger Global, Insignia Ventures Partners, Y Combinator, HOF Capital, MS&AD Ventures, East Ventures, and many more leading venture funds, family offices, big tech executives as well as renowned angel investors.