⚠️ ALERT: We have been alerted to calls from people posing as Great Eastern staff or agents on matters regarding CareShield Life. Please do not respond to such calls or divulge any personal information. 

Change Great ID password or unlock account

Sign in with your Great ID at sso-sgweb.greateasternlife.com to change your password.

  1. In the Great ID sign in screen, go to the “forgot your password” link.
  2. Enter your email address.
  3. Verify your email address by using the verification code sent to your email inbox.
  4. Enter a new password.

You can unlock your account by resetting your password via the “forgot your password” link.


  1. Go to e-Connect and click [Log in with Great ID].
  2. Click [Forgot Your Password?].
  3. Enter your Great ID, then click [Next]. An email verification pin will be sent to your registered email address.
  4. Enter the pin and click [Next].
  5. Enter your new password and and re-enter your new password to confirm new password entry. Then click [Next].
  1. Click on [Log in].
  2. Select [Change Password] from the dropdown list.
  3. Enter your Current Password , new password and re-enter your password. Then, click [Submit]. Your new password will be in effect.