⚠️ ALERT: We have been alerted to calls from people posing as Great Eastern staff or agents on matters regarding CareShield Life. Please do not respond to such calls or divulge any personal information. 

Update Great ID OTP mobile number

Follow the steps below if you wish to change the mobile number used to receive your Great ID one-time password (OTP).

There are 2 ways you can update your mobile number:

  1. If you are an existing eConnect or Great Eastern app user, you may sign in to eConnect or Great Eastern app to update your mobile number.
  2. If you are not an existing user, you may sign up for Great ID and update your mobile number via Singpass Myinfo during the sign up process.
  3. Alternatively, you can download and complete the Update of Personal Particulars form and send it to us through one of the following ways:
    1. Email it to wecare-sg@greateasternlife.com.
    2. Mail it to 1 Pickering Street, #01-01 Great Eastern Centre, Singapore 048659.
    3. Submit it in person to our Customer Service Centres at Great Eastern Centre or Great Eastern @ Changi from 9am to 5.30pm, Monday to Friday (excluding public holidays).