Policy Servicing
Servicing your policy
Your Insurance Policy is a long-term investment. To get the best out of your policy, we suggest you:
Pay your premium promptly
Late payments may cause your policy to lapse, so remember to pay your premiums promptly whether or not you receive a premium notice from us. Once your policy lapses:
- Your policy would no longer be valid should a claim arise.
- You would have to declare your health in order to reinstate it.
- There will be interest imposed.
- You may not be able to get your policy restored if your health has deteriorated.
Keep in touch with your Financial Representative
Your Financial Representative can service your policy needs and advise you on any policy changes or company development. If you do not know your Financial Representative, call our Customer Service Officers at 1800-248 2888.
Keep us informed of any Personal Updates
If there are any changes in your personal particulars (such as a new address), you can update us via e-Connect. Alternatively, you may download and complete our Update of Personal Particulars form and send it to us. If you need any kind of assistance with your policy, there are many ways you can get help. Click here for the various options.
Links to commonly used services:
Download the following forms:
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Premium Payment
At Great Eastern, we advocate a cashless mode of payment and encourage all our Customers to make payments electronically using approved payment methods. Cashless payments offer safe and secured payment alternatives to Customers.
Great Eastern offers you multiple payment methods for your premiums, loans, top-ups, etc. which are safe, convenient and hassle-free.
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Commonly Used Services
Over time, your policy* will acquire a Cash Value. To meet your short-term financial needs, you can take a loan of up to 92% of the policy's cash value. However, it is important to continue to pay your premium every month after taking a policy loan. You should also pay off your loan as soon as possible. Otherwise, you will exhaust your cash value and your policy may run into Automatic Premium Loan (APL). For frequently asked questions on Policy Loan, click here.
* Depends on the type of policy. Some policies such as GreatLink, Term and CPF policies do not have cash value.
Ways to Apply for a Policy Loan
- Call your Great Eastern Financial Representative for assistance
- Call us at 1800-248 2888 and speak to a Customer Service Officer. Your cheque will be ready in one hour's time for collection from:
Customer Service Centre
1 Pickering Street #01-01,
Great Eastern Centre,
Singapore 048659
Monday to Friday: 9.00am - 5.30pm
(excluding public holidays)
- Register as an e-Connect user to check your cash value and submit an online application.
- Drop by our Customer Service Centre personally.
If you opt to receive the cheque by mail, we will send you the Loan Agreement to be signed and returned to us. Upon receiving the duly signed Loan Agreement, we will send the cheque to you.
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Withdrawal of Survival Benefits/ Cash Bonus
Depending on the type of policies you have bought, you may also have cash benefits that could be withdrawn to meet your financial needs. There are basically 2 types of cash benefits:
- Survival Benefits
It is a Cash Benefit payable to policyholders every 3rd or 5th policy anniversary depending on the type of policy.
- Cash Bonus
It is a Cash Benefit payable to policyholders on each policy anniversary after the policy has been bought for 2 years. For frequently asked questions on Cash Benefits, click here.
Ways to Apply for a Withdrawal of Cash Benefits
- Call your Great Eastern Financial Representative for assistance
- Call us at 1800-248 2888 and speak to a Customer Service Officer.
- Your cheque will be ready in one hour's time for collection from:
Customer Service Centre
1 Pickering Street #01-01,
Great Eastern Centre,
Singapore 048659
Monday to Friday: 9.00am - 5.30pm
(excluding public holidays)
- Register as an e-Connect user to check your cash benefits and submit an online application.
- Drop by our Customer Service Centre personally.
If you opt to receive the cheque by mail, we will send you the Withdrawal Agreement to be signed and returned to us. Upon receiving the duly signed Withdrawal Agreement, we will send the cheque to you.
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After Sales Service
Policyholders who need to contact us may do so in the following ways:
- Contact your Financial Representative from Great Eastern Life
- Log on to eConnect for online information about your policies
- Call our Hotline at 1800-248 2888. You will find answers to most of the general enquiries via the automated service. You may also speak to a Customer Service Officer who will be happy to assist you.
- Send an email enquiry to Wecare-SG@greateasternlife.com
- Visit us at our Customer Service Centre
- Fax us at 6535 2836 or 6534 5568
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Par Fund Update
Great Eastern Life (Participating Fund)
Great Eastern Life (Participating Fund 2)
Previously known as Overseas Assurance Corporation Limited (“OAC”)
Great Eastern is embracing sustainability and moving towards e-statements
This year following the new regulatory change, we will be sending your Annual Bonus Updates digitally. You will receive an SMS notification when your Bonus Statement is ready for viewing. These statements will be sent progressively in July this year. Please ensure that you maintain valid contact details with us so you can continue to receive updates on your policy matters. Thank you for helping us further our sustainability efforts.
If you prefer to receive future statements in hardcopy, please login to e-Connect to update your statement preference
- Log on to e-Connect
- Go to ‘My portfolio’ and select ‘E-Document’
- Select ‘My Profile’
- Indicate your preferred option
For successful submission, you will receive an SMS and/or email.
Policyholders who are 60 years old and above will continue to receive hardcopy statements.