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Customer Service

At Great Eastern, we believe in performing everything with PASSION, servicing our customers with CONFIDENCE and taking full OWNERSHIP of every customer situation by following through on commitments made.

Policy Servicing

Servicing your policy

Your Insurance Policy is a long-term investment. To get the best out of your policy, we suggest you: 



Pay your premium promptly


Late payments may cause your policy to lapse, so remember to pay your premiums promptly whether or not you receive a premium notice from us. Once your policy lapses:

  • Your policy would no longer be valid should a claim arise.
  • You would have to declare your health in order to reinstate it.
  • There will be interest imposed.
  • You may not be able to get your policy restored if your health has deteriorated.

Keep in touch with your Distribution Representative


Your Distribution Representative can service your policy needs and advise you on any policy changes or company development. If you do not know your Distribution Representative, call our Customer Service Officers at 1800-248 2888.

Keep us informed of any Personal Updates


If there are any changes in your personal particulars (such as a new address), you can update us via e-Connect or email us at Wecare-SG@greateasternlife.comIf you need any kind of assistance with your policy, there are many ways you can get help. Click here for the various options.

Links to commonly used services:

Download the following forms:

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Commonly Used Services

Make a Policy Loan

Over time, your policy* will acquire a Cash Value. To meet your short-term financial needs, you can take a loan of up to 92% of the policy's cash value. However, it is important to continue to pay your premium every month after taking a policy loan. You should also pay off your loan as soon as possible. Otherwise, you will exhaust your cash value and your policy may run into Automatic Premium Loan (APL). 

For frequently asked questions on Policy Loan, click here. 


* Depends on the type of policy. Some policies such as GreatLink, Term and CPF policies do not have cash value.

Ways to Apply for a Policy Loan

  • Call your Great Eastern Distribution Representative for assistance
  • Call us at 1800-248 2888 and speak to a Customer Service Officer. Your cheque will be ready in one hour's time for collection from:


    Customer Service Centre
    1 Pickering Street #01-01,
    Great Eastern Centre,
    Singapore 048659
    Monday to Friday: 9.00am - 5.30pm
    (excluding public holidays)

  • Register as an e-Connect user to check your cash value and submit an online application.
  • Drop by our Customer Service Centre personally.

If you opt to receive the cheque by mail, we will send you the Loan Agreement to be signed and returned to us. Upon receiving the duly signed Loan Agreement, we will send the cheque to you.

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Withdrawal of Survival Benefits/ Cash Bonus

Depending on the type of policies you have bought, you may also have cash benefits that could be withdrawn to meet your financial needs. There are basically 2 types of cash benefits:

  • Survival Benefits
    
It is a Cash Benefit payable to policyholders every 3rd or 5th policy anniversary depending on the type of policy.

  • Cash Bonus
    
It is a Cash Benefit payable to policyholders on each policy anniversary after the policy has been bought for 2 years. For frequently asked questions on Cash Benefits, click here.

Ways to Apply for a Withdrawal of Cash Benefits

  • Call your Great Eastern Distribution Representative for assistance
  • Call us at 1800-248 2888 and speak to a Customer Service Officer.
  • Your cheque will be ready in one hour's time for collection from:

    Customer Service Centre
    1 Pickering Street #01-01,
    Great Eastern Centre,
    Singapore 048659
    Monday to Friday: 9.00am - 5.30pm
    (excluding public holidays)

  • Register as an e-Connect user to check your cash benefits and submit an online application.
  • Drop by our Customer Service Centre personally.

If you opt to receive the cheque by mail, we will send you the Withdrawal Agreement to be signed and returned to us. Upon receiving the duly signed Withdrawal Agreement, we will send the cheque to you.

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After Sales Service

Policyholders who need to contact us may do so in the following ways:

  • Contact your Distribution Representative from Great Eastern Life
  • Log on to eConnect for online information about your policies
  • Call our Hotline at 1800-248 2888. You will find answers to most of the general enquiries via the automated service. You may also speak to a Customer Service Officer who will be happy to assist you.
  • Send an email enquiry to Wecare-SG@greateasternlife.com
  • Visit us at our Customer Service Centre
  • Fax us at 6535 2836 or 6534 5568

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Great Eastern Holdings Ltd | Great Eastern Life Assurance Co Ltd | Overseas Assurance Corp Ltd
Great Eastern Holdings Ltd | Great Eastern Life Assurance Co Ltd | Overseas Assurance Corp Ltd