1. Great Eastern nationwide Customer Service Centres and the Customer Service Careline will be closed from 16/2/2026 (Mon) at 1:00 PM to 18/2/2026 (Wed) in conjunction with the Chinese New Year celebration. Business will resume as usual on 19/2/2026 (Thu). In addition, selected Customer Service Centres specifically Alor Setar, Johor Bahru, Batu Pahat and Kluang will remain closed until 19/2/2026 (Thu) in observance of Awal Ramadan. Business will resume on 20/2/2026 (Fri). Thank you for your understanding, and we wish you a wonderful Chinese New Year and Awal Ramadan season!

 

2. SCAM ALERT! Be cautious of scammers who are pretending to offer personal bank loan with insurance coverage protection with condition of premium payments to be paid prior to releasing the approved loan amount. Do not fall victim to the scam!

 

3. We encourage you to take precautions when giving out any confidential information over the Internet. You will not be asked to provide personal details online to access our product information.

Our vision, mission and values

For over a century, Great Eastern Life Assurance (Malaysia) Berhad has been at the forefront of Asia’s insurance industry, a position we are proud to have maintained. Recognised for our excellence, safeguarding our customers’ interests is key.

Our mission
To make life great by providing financial security and promoting good health and meaningful relationships.

Our vision
To be the leading financial service provider in Asia, recognised for our excellence.

Our core values

Integrity

  • We maintain the highest standards of integrity.
  • We are committed to fair dealing as the basis of our business to safeguard customers' interests.
  • We provide quality holistic insurance planning.

Initiative

  • We strive for excellence in everything we do.
  • We are always customer-focused.
  • We aim to be proactive in our approach.
  • We improve, innovate and generate new ideas.

Involvement

  • We foster a strong sense of belonging for all stakeholders.
  • We provide a conducive environment to promote growth and development.
  • We adopt a team approach governed by respect and courtesy.
  • We are a responsible member of our community.