1. Great Eastern nationwide Customer Service Centres (except Sabah) and Customer Service Careline will be closed at 1.00pm on 24/12/2025 (Wednesday) in conjunction with the Christmas holiday. The Sabah branch will be closed from 8.30am to 5.15pm on 24/12/2025 (Wednesday). We will resume business as usual on 26/12/2025 (Friday). We apologise for any inconvenience caused.

 

2. If you are affected by flood and hold an eligible policy with us, please click here to submit your claim.

 

3. SCAM ALERT! Be cautious of scammers who are pretending to offer personal bank loan with insurance coverage protection with condition of premium payments to be paid prior to releasing the approved loan amount. Do not fall victim to the scam!

 

4. We have updated our Customers’ Personal Data Protection Notice to ensure greater transparency and control over your personal data. We remain committed to protecting your privacy and ensuring your personal data is managed responsibly and securely. You can view the full updated notice here.

Our vision, mission and values

For over a century, Great Eastern Life Assurance (Malaysia) Berhad has been at the forefront of Asia’s insurance industry, a position we are proud to have maintained. Recognised for our excellence, safeguarding our customers’ interests is key.

Our mission
To make life great by providing financial security and promoting good health and meaningful relationships.

Our vision
To be the leading financial service provider in Asia, recognised for our excellence.

Our core values

Integrity

  • We maintain the highest standards of integrity.
  • We are committed to fair dealing as the basis of our business to safeguard customers' interests.
  • We provide quality holistic insurance planning.

Initiative

  • We strive for excellence in everything we do.
  • We are always customer-focused.
  • We aim to be proactive in our approach.
  • We improve, innovate and generate new ideas.

Involvement

  • We foster a strong sense of belonging for all stakeholders.
  • We provide a conducive environment to promote growth and development.
  • We adopt a team approach governed by respect and courtesy.
  • We are a responsible member of our community.