1. Security Reminder: Stay vigilant and safeguard your personal information. Never share your password or One-Time Password (OTP) with anyone, including individuals claiming to represent Great Eastern. If you encounter any suspicious activity or have concerns regarding the security of your personal information, please contact our Customer Service Careline at 1300 1300 88 or email us at wecare-my@greateasternlife.com for assistance.

 

2. SCAM ALERT! Be cautious of scammers who are pretending to offer personal bank loan with insurance coverage protection with condition of premium payments to be paid prior to releasing the approved loan amount. Do not fall victim to the scam!

 

3. We encourage you to take precautions when giving out any confidential information over the Internet. You will not be asked to provide personal details online to access our product information.

 

4. Update your contact details now! Log in to e-Connect → My Service Request → Update Personal Details to ensure you receive important notifications and updates.

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Letter of Guarantee

Issued by your insurer, the Letter of Guarantee (LOG) is a document you can provide to hospitals during admission and/or prior to surgery so that you can skip paying the cash payment.

You would need the following documents: 

  1. Hospital admission documents 
  2. Referral letter from the consulting doctor 
  1. Log in to the Great Eastern Corporate app. 
  2. Tap Letter of guarantee. 
  3. Tap Submit a new request. 
  4. Read the introductory information regarding letters of guarantee and tap Next. 
  5. Complete the questionnaire and tap Next. 
  6. Upload the relevant supporting documents (only PDF, PNG, or JPEG files not exceeding 3MB per file accepted). Tap Next. 
  7. Ensure that the information you have provided is accurate. Check the box to indicate your agreement to the declaration statements and tap Submit. 
  8. View your request submission status. 

In an emergency, call the number that is located in the app to request a Letter of Guarantee. 
  1. Log in to the Great Eastern Corporate app. 
  2. Tap Letter of guarantee. 
  3. Under “Letter of Guarantee requests”, your letters of guarantee would be listed, with an indication of whether the request has been submitted, is being processed, or has been approved. 

  External Link Notification

This link will bring you to a third-party website which Great Eastern has no control ("3rd Party Website"). Any use of the 3rd Party Website will be subject to and any information you provide will be governed by the terms of the 3rd Party Website, including those relating to confidentiality, data privacy and security.

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