1. Great Eastern nationwide Customer Service Centres (except Sabah) and Customer Service Careline will be closed at 1.00pm on 24/12/2025 (Wednesday) in conjunction with the Christmas holiday. The Sabah branch will be closed from 8.30am to 5.15pm on 24/12/2025 (Wednesday). We will resume business as usual on 26/12/2025 (Friday). We apologise for any inconvenience caused.

 

2. If you are affected by flood and hold an eligible policy with us, please click here to submit your claim.

 

3. SCAM ALERT! Be cautious of scammers who are pretending to offer personal bank loan with insurance coverage protection with condition of premium payments to be paid prior to releasing the approved loan amount. Do not fall victim to the scam!

 

4. We have updated our Customers’ Personal Data Protection Notice to ensure greater transparency and control over your personal data. We remain committed to protecting your privacy and ensuring your personal data is managed responsibly and securely. You can view the full updated notice here.

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Medical card

The medical card is issued by the company that provides proof of health coverage. It allows you to access medical treatment, hospitalisation, and other healthcare services without paying upfront with costs being fully or partially covered. 

Log in to the Great Eastern Corporate app. Your available medical cards will be accessible on the home page.  

You must have an active cashless benefit in order for you to have a medical card. A cashless benefit allows you to receive medical treatment without needing to pay upfront for covered services. Cashless benefits differ according to company policy.

If you are unable to locate your medical card, check with your company whether your cashless benefit is inactive or has expired. Seek advice from your company on how you can get your cashless benefit reactivated (if eligible).  

Medical cards will state the insured member's status (e.g. employee, spouse, etc.), ID number, policy number, and company name.
  1. Log in to the Great Eastern Corporate app. 
  2. Tap the medical card at the top of the page. 
  3. In the expanded version of the medical card, tap the three dots at the bottom right of the card. 
  4. Tap View benefits to see the list of benefits. 
External Link Popup

  External Link Notification

This link will bring you to a third-party website which Great Eastern has no control ("3rd Party Website"). Any use of the 3rd Party Website will be subject to and any information you provide will be governed by the terms of the 3rd Party Website, including those relating to confidentiality, data privacy and security.

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