1. Great Eastern nationwide Customer Service Centres (except Sabah) and Customer Service Careline will be closed at 1.00pm on 24/12/2025 (Wednesday) in conjunction with the Christmas holiday. The Sabah branch will be closed from 8.30am to 5.15pm on 24/12/2025 (Wednesday). We will resume business as usual on 26/12/2025 (Friday). We apologise for any inconvenience caused.

 

2. If you are affected by flood and hold an eligible policy with us, please click here to submit your claim.

 

3. SCAM ALERT! Be cautious of scammers who are pretending to offer personal bank loan with insurance coverage protection with condition of premium payments to be paid prior to releasing the approved loan amount. Do not fall victim to the scam!

 

4. We have updated our Customers’ Personal Data Protection Notice to ensure greater transparency and control over your personal data. We remain committed to protecting your privacy and ensuring your personal data is managed responsibly and securely. You can view the full updated notice here.

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Panel clinics and hospitals

Use the panel clinic and hospital feature to search for a healthcare establishment that is convenient for you. Enjoy cashless medical treatment at these partner healthcare providers, where the charges would be billed directly to your insurance provider or employer. 

  1. Ensure that the location feature in your phone is enabled. 
  2. Log in to the Great Eastern Corporate app. 
  3. Tap Panel clinics and hospitals. 
  4. Select the life assured, member’s place of employment, and type of medical provider. Tap Proceed. 
  5. A list of panel clinics and hospitals in the vicinity would be displayed, along with information on its:

a. rating out of 5 stars

b. opening hours 

c. distance from your current location 
External Link Popup

  External Link Notification

This link will bring you to a third-party website which Great Eastern has no control ("3rd Party Website"). Any use of the 3rd Party Website will be subject to and any information you provide will be governed by the terms of the 3rd Party Website, including those relating to confidentiality, data privacy and security.

Proceed