1. In observance of Hari Raya Aidilfitri, Great Eastern nationwide Customer Service Centres and Customer Service Careline will be closed from 20/3/2026 (Fri) to 23/3/2026 (Mon). Business will resume on 24/3/2026 (Tue). In addition, Kota Bharu and Kuala Terengganu branches will observe an earlier closure from 19/3/2026 (Thu) to 23/3/2026 (Mon), and will resume business on 24/3/2026 (Tue). Meanwhile, Alor Setar, Johor Bahru, Batu Pahat, Kluang and Melaka branches will be closed from 20/3/2026 (Fri) to 24/3/2026 (Tue), and will resume business on 25/3/2026 (Wed). Thank you for your understanding, and we wish you a blessed Hari Raya Aidilfitri!

 

2. 2025 PREMIUM PAID AND ANNUAL STATEMENT are now available in e-Connect for download. Find out more here.

 

3. SCAM ALERT! Be cautious of scammers who are pretending to offer personal bank loan with insurance coverage protection with condition of premium payments to be paid prior to releasing the approved loan amount. Do not fall victim to the scam!

 

4. We encourage you to take precautions when giving out any confidential information over the Internet. You will not be asked to provide personal details online to access our product information.

Great Tenang Madani, 6 great benefits from only RM6.50/mth
Great Tenang Madani, 6 great benefits from only RM6.50/mth
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Download 2025 Premium Paid and Annual Statement

Outpatient Treatments covered under Smart Health Protector¹, Smart Health Protector Exclusive¹, GREAT MediValue¹ & GREAT MediValue Exclusive¹

No.   Outpatient Treatment
1 Dengue Fever
2 Zika Virus
3 Chikungunya Fever
4  Influenza A
5 Influenza B
6 Hand, Foot and Mouth Disease  
7 Bronchitis
8 Pneumonia
9 Acute Gastroenteritis*
10 Acute Bronchiolitis*
11 Acute Sinusitis*
12 Acute Tonsillitis*

Information updated as at October 2025.

Disclaimer

*These conditions will be reviewed by Great Eastern Life Assurance (Malaysia) Berhad and may be included or excluded from time to time.

Note: The diagnosed conditions listed above will be covered under Smart Health Protector, Smart Health Protector Exclusive , GREAT MediValue and GREAT MediValue Exclusive only if treatment is deemed medically necessary and performed at the outpatient department of a hospital or at a registered clinic, subject to the terms and conditions outlined in your policy. 

For enquiries, please call Healthcare Service Careline at 1300–1300 18 or email: healthcareservices@greateasternlife.com

¹ PROTECTION BY PIDM ON BENEFITS PAYABLE FROM THE UNIT PORTION OF THIS POLICY/PRODUCT IS SUBJECT TO LIMITATIONS. Please refer to PIDM’s TIPS Brochure or contact Great Eastern Life Assurance (Malaysia) Berhad or PIDM (visit www.pidm.gov.my).

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