1. Security Reminder: Stay vigilant and safeguard your personal information. Never share your password or One-Time Password (OTP) with anyone, including individuals claiming to represent Great Eastern. If you encounter any suspicious activity or have concerns regarding the security of your personal information, please contact our Customer Service Careline at 1300 1300 88 or email us at wecare-my@greateasternlife.com for assistance.

 

2. SCAM ALERT! Be cautious of scammers who are pretending to offer personal bank loan with insurance coverage protection with condition of premium payments to be paid prior to releasing the approved loan amount. Do not fall victim to the scam!

 

3. We encourage you to take precautions when giving out any confidential information over the Internet. You will not be asked to provide personal details online to access our product information.

 

4. Update your contact details now! Log in to e-Connect → My Service Request → Update Personal Details to ensure you receive important notifications and updates.

Removal of Overall Lifetime Limit for SmartMedic Xtra and SmartMedic Xtra 99

Great news! We are pleased to announce that with immediate effect, the Overall Lifetime Limit will be removed for the medical products listed below retrospectively. 

Product NamePlan Code
SmartMedic Xtra (SMX)U119 – U122
SmartMedic Xtra 99 (SMX-99)V119 – V122

 

 

Insured BenefitsPlan Type   

SMX150

SMX150-99

(RM)

SMX200

SMX200-99

(RM)

SMX300

SMX300-99

(RM)

SMX400

SMX400-99

(RM)

 
Initial Overall Annual Limit90,000120,000160,000200,000
Increase to the Initial Overall Annual Limit9,00012,00016,00020,000
Overall Annual LimitTotal of Initial Overall Annual Limit and any cumulative increase to the Initial Overall Annual Limit
Overall Annual LimitNo limit

Insurance charges, all other features and benefits as well as terms and conditions of the products listed above remain unchanged.

Questions and Answers

With the removal of the Overall Lifetime Limit, the benefits payable in respect of eligible expenses incurred for medically necessary services and/or treatments provided to the lifenassured from the risk effective date and during the lifetime of the life assured will not be subject to any Overall Lifetime Limit. In other words, there is NO LIMIT to the Overall Lifetime Limit. However, the Overall Annual Limit of the medical plan is still applicable.

The removal of Overall Lifetime Limit is applicable to the products as listed below:

Product NamePlan Code
SmartMedic Xtra (SMX)U119 – U122
SmartMedic Xtra 99 (SMX-99)V119 – V122

The removal of Overall Lifetime Limit is with immediate effect from 03 January 2017 for all products listed in Q2 above and is applicable to all inforce and new policies.

Yes, the removal of Overall Lifetime Limit will still apply to your plan as long as your plan is still inforce. This benefit is applicable to all SmartMedic Xtra and SmartMedic Xtra 99 plans retrospectively.

No. The insurance charges for SmartMedic Xtra and SmartMedic Xtra 99 remain unchanged.

You may refer to the announcement in our Corporate Website at https://www.greateasternlife.com/my/en/customer-services/guides.html or contact your agent.