1. Great Eastern nationwide Customer Service Centres and the Customer Service Careline will be closed from 16/2/2026 (Mon) at 1:00 PM to 18/2/2026 (Wed) in conjunction with the Chinese New Year celebration. Business will resume as usual on 19/2/2026 (Thu). In addition, selected Customer Service Centres specifically Alor Setar, Johor Bahru, Batu Pahat and Kluang will remain closed until 19/2/2026 (Thu) in observance of Awal Ramadan. Business will resume on 20/2/2026 (Fri). Thank you for your understanding, and we wish you a wonderful Chinese New Year and Awal Ramadan season!

 

2. SCAM ALERT! Be cautious of scammers who are pretending to offer personal bank loan with insurance coverage protection with condition of premium payments to be paid prior to releasing the approved loan amount. Do not fall victim to the scam!

 

3. We encourage you to take precautions when giving out any confidential information over the Internet. You will not be asked to provide personal details online to access our product information.

Outpatient Treatments covered under Smart Health Protector¹ & Smart Health Protector Exclusive¹

No.   Outpatient Treatment
1 Dengue Fever
2 Zika Virus
3 Chikungunya Fever
4  Influenza A
5 Influenza B
6 Hand, Foot and Mouth Disease  
7 Bronchitis
8 Pneumonia
9 Acute Gastroenteritis*
10 Acute Bronchiolitis*
11 Acute Sinusitis*
12 Acute Tonsillitis*

Information updated as at January 2025.

Product Disclosure Sheet

Smart Health Protector 

Smart Health Protector Exclusive 

Disclaimer

*These conditions will be reviewed by Great Eastern Life Assurance (Malaysia) Berhad and may be included or excluded from time to time.

Note: The diagnosed conditions listed above will be covered under Smart Health Protector and Smart Health Protector Exclusive only if treatment is deemed medically necessary and performed at the outpatient department of a hospital or at a registered clinic, subject to the terms and conditions outlined in your policy. 

For enquiries, please call Healthcare Service Careline at 1300–1300 18 or email: healthcareservices@greateasternlife.com

¹ PROTECTION BY PIDM ON BENEFITS PAYABLE FROM THE UNIT PORTION OF THIS POLICY/PRODUCT IS SUBJECT TO LIMITATIONS. Please refer to PIDM’s TIPS Brochure or contact Great Eastern Life Assurance (Malaysia) Berhad or PIDM (visit www.pidm.gov.my).