1. Security Reminder: Stay vigilant and safeguard your personal information. Never share your password or One-Time Password (OTP) with anyone, including individuals claiming to represent Great Eastern. If you encounter any suspicious activity or have concerns regarding the security of your personal information, please contact our Customer Service Careline at 1300 1300 88 or email us at wecare-my@greateasternlife.com for assistance.

 

2. SCAM ALERT! Be cautious of scammers who are pretending to offer personal bank loan with insurance coverage protection with condition of premium payments to be paid prior to releasing the approved loan amount. Do not fall victim to the scam!

 

3. We encourage you to take precautions when giving out any confidential information over the Internet. You will not be asked to provide personal details online to access our product information.

 

4. Update your contact details now! Log in to e-Connect → My Service Request → Update Personal Details to ensure you receive important notifications and updates.

Outpatient Treatments covered under Smart Health Protector¹ & Smart Health Protector Exclusive¹

No.  Outpatient Treatment
1Dengue Fever
2Zika Virus
3Chikungunya Fever
4 Influenza A
5Influenza B
6Hand, Foot and Mouth Disease  
7Bronchitis
8Pneumonia
9Acute Gastroenteritis*
10Acute Bronchiolitis*
11Acute Sinusitis*
12Acute Tonsillitis*

Information updated as at January 2025.

Product Disclosure Sheet

Smart Health Protector 

Smart Health Protector Exclusive 

Disclaimer

*These conditions will be reviewed by Great Eastern Life Assurance (Malaysia) Berhad and may be included or excluded from time to time.

Note: The diagnosed conditions listed above will be covered under Smart Health Protector and Smart Health Protector Exclusive only if treatment is deemed medically necessary and performed at the outpatient department of a hospital or at a registered clinic, subject to the terms and conditions outlined in your policy. 

For enquiries, please call Healthcare Service Careline at 1300–1300 18 or email: healthcareservices@greateasternlife.com

¹ PROTECTION BY PIDM ON BENEFITS PAYABLE FROM THE UNIT PORTION OF THIS POLICY/PRODUCT IS SUBJECT TO LIMITATIONS. Please refer to PIDM’s TIPS Brochure or contact Great Eastern Life Assurance (Malaysia) Berhad or PIDM (visit www.pidm.gov.my).