Make a critical illness/ living assurance claim
How to make a critical illness/ living-assurance claim
1. Get the following documents
Document requirements for Living Assurance Claim:
- Living Assurance Claim Form - Claimant's Statement
- Confidential Medical Certificate (Cancer)
- Confidential Medical Certificate (Brain, Nerve & Muscle related condition) - to be completed by Consultant Neurologist
- Confidential Medical Certificate (Heart related conditions)
- Required documents under Other Illnesses:
- Confidential Medical Certificate (Other Illnesses)
- Additional Medical Questionnaire for Covered Event under Other Illnesses:
Living Assurance Claim – Applicable Covered Event Additional Medical Questionnaire to be completed by the attending doctor a) Blindness / Total Loss of Sight
b) Loss of Speech
c) Deafness / Total Loss of HearingMedical Questionnaire for Eyes, Ears & Speech-related Conditions a) Full Blown AIDS
b) HIV Infection due to Blood Transfusion
c) AIDS Cover for Medical StaffMedical Questionnaire for HIV-related Conditions a) End Stage Kidney Failure
b) Systemic Lupus Erythematosus (SLE) With Lupus NephritisMedical Questionnaire for Kidney-related Conditions a) End Stage Liver Failure
b) Fulminant Viral HepatitisMedical Questionnaire for Liver-related Conditions a) End Stage Lung Disease Medical Questionnaire for Lung-related Conditions a) Major Burns Medical Questionnaire for Major Burns - Original copy of Letter of Authorisation/Consent (3 copies)
- Life Assured's NRIC duly certified
- Claimant's NRIC duly certified (if different from Life Assured)
- All relevant diagnostic test results or reports duly certified for individual Covered Event. Please refer to List of Covered Events and the Required Medical Evidence.
- Direct Credit Form
2. Submit documents
You are advised to use Requirement Checklist for Life Claims Submission as a guide on documents required for the Life Claims Submission.
You may submit the claim via the following channels:
a) Online claim submission:
- For Policy Owners, click here to log in to e-Connect customer portal. Click My Claim > Online Claims which will navigate you to a new web browser tab. Proceed to click 'Create New Claim' and follow the step by step instructions to complete the submission.
You may refer to the eClaims Customer Guide-eConnect for more details.
- For Non-Policy Owners, click here to submit the online claim form. Upon successful submission, the claim status will be notified to the rightful party of the claim via mail or email.
You may refer to the eClaims Customer Guide-Corporate Website for more details.
b) Through your servicing agent
c) At Head Office or the nearest branches. View Location of Head Office and Branches
d) Post the claim forms along with supporting documents to us
Claims Department (Registration)
Menara Great Eastern
Level 4, Claims Department
No. 303 Jalan Ampang
50450 Kuala Lumpur
Check claim status for Life insurance claims
a) For Policy Owners, click here to log in to e-Connect customer portal. Click My Claim > Claim Status
b) For Non-Policy Owners, email us at: claims-my@greateasternlife.com