1. If you are affected by flood and hold an eligible policy with us, please click here to submit your claim.

2. SCAM ALERT! Be cautious of scammers who are pretending to offer personal bank loan with insurance coverage protection with condition of premium payments to be paid prior to releasing the approved loan amount. Do not fall victim to the scam!

3. We encourage you to take precautions when giving out any confidential information over the Internet. You will not be asked to provide personal details online to access our product information.

4. We have updated our Customers’ Personal Data Protection Notice to ensure greater transparency and control over your personal data. We remain committed to protecting your privacy and ensuring your personal data is managed responsibly and securely. You can view the full updated notice here.

GREAT MediValue for all! Pay less for more!

Make a fire/ houseowner/ householder claim

For a smoother experience, please ensure you have followed the steps below.

How to make a fire/ houseowner/ householder claim

1. Download the following forms and documents to make a claim

2. Download the document checklist

Fire / Houseowner/ Householder document checklist

This list of documents are not all-inclusive and additional information or documents may be required in the course of our claim review.

3. Claim submission

Submit your claims online with the completed form and supporting documents to us via our Online Portal.

4. Contact us

Email: claimscare-my@greateasterngeneral.com

Toll Free Line: 1300-13-1088

Walk in/by post:

Great Eastern General Insurance (Malaysia) Berhad

Attention to: Claims Department

Level 9, Menara Great Eastern
303 Jalan Ampang
50450 Kuala Lumpur