1. Great Eastern nationwide Customer Service Centres (except Sabah) and Customer Service Careline will be closed at 1.00pm on 24/12/2025 (Wednesday) in conjunction with the Christmas holiday. The Sabah branch will be closed from 8.30am to 5.15pm on 24/12/2025 (Wednesday). We will resume business as usual on 26/12/2025 (Friday). We apologise for any inconvenience caused.

 

2. If you are affected by flood and hold an eligible policy with us, please click here to submit your claim.

 

3. SCAM ALERT! Be cautious of scammers who are pretending to offer personal bank loan with insurance coverage protection with condition of premium payments to be paid prior to releasing the approved loan amount. Do not fall victim to the scam!

 

4. We have updated our Customers’ Personal Data Protection Notice to ensure greater transparency and control over your personal data. We remain committed to protecting your privacy and ensuring your personal data is managed responsibly and securely. You can view the full updated notice here.

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Make a marine claim

For a smoother experience, please ensure you have followed the steps below.

How to make a marine claim

1. Download the following forms and documents to make a claim

2. Download the document checklist 

This list of documents are not all-inclusive and additional information or documents may be required in the course of our claim review.

3. Claim submission 

Submit your claims online with the completed form and supporting documents to us via our Online Portal. 

4. Contact us

Email: claimscare-my@greateasterngeneral.com

Toll Free Line: 1300-13-1088

Walk in/by post: 

Great Eastern General Insurance (Malaysia) Berhad

Attention to: Claims Department

Level 9, Menara Great Eastern
303 Jalan Ampang
50450 Kuala Lumpur

 

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This link will bring you to a third-party website which Great Eastern has no control ("3rd Party Website"). Any use of the 3rd Party Website will be subject to and any information you provide will be governed by the terms of the 3rd Party Website, including those relating to confidentiality, data privacy and security.

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