1. Great Eastern Head Office Customer Service Centre and Customer Service Careline will be closed on 02/02/2026 (Monday) and 03/02/2026 (Tuesday) in conjunction with the Thaipusam and Federal Territory public holidays. Business will resume as usual on 04/02/2026 (Wednesday).

In addition, selected Customer Service Centres - Alor Setar, Batu Pahat, Ipoh, Johor Bahru, Klang, Kluang, Penang, Seremban, and Taiping will be closed on 02/02/2026 (Monday) for the Thaipusam holiday. These centres will resume operations on 03/02/2026 (Tuesday). We apologise for any inconvenience caused. 

 

2. SCAM ALERT! Be cautious of scammers who are pretending to offer personal bank loan with insurance coverage protection with condition of premium payments to be paid prior to releasing the approved loan amount. Do not fall victim to the scam!

 

3. We encourage you to take precautions when giving out any confidential information over the Internet. You will not be asked to provide personal details online to access our product information.

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Make a GEGM (Great Eastern General Insurance) medical claim

If your policy number begins with G00/H0 (E.g. G0034567 or H0123456), you are a general insurance customer. Please refer to the steps below:

For Guarantee Letter (GL) Issuance

Please refer the Panel Hospitals Listing for admission (for Individual Policy only)

We have an extensive network of panel hospitals located strategically nationwide to serve our policyholders. Please click on the following link(s) on the complete list of our panel hospitals and specialists. 

Panel Hospital

For Reimbursement Claims

1. Download the following forms and documents to make a claim

2. Download the document checklist 

This list of documents are not all-inclusive and additional information or documents may be required in the course of our claim review.

3. Claim submission 

Submit your claims online with the completed form and supporting documents to us via our Online Portal. 

4. Contact us

Email: claimscare-my@greateasterngeneral.com

Toll Free Line: 1300-13-1088

Walk in/by post: 

Great Eastern General Insurance (Malaysia) Berhad

Attention to: Claims Department

Level 9, Menara Great Eastern
303 Jalan Ampang
50450 Kuala Lumpur

 

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  External Link Notification

This link will bring you to a third-party website which Great Eastern has no control ("3rd Party Website"). Any use of the 3rd Party Website will be subject to and any information you provide will be governed by the terms of the 3rd Party Website, including those relating to confidentiality, data privacy and security.

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