Make a new GMBS (Group Hospitalisation Benefits) claim
How to make a new GMBS (group hospitalisation benefits) claim
1. Get the following documents
Document requirements for GMBS Hospitalisation Benefit Claim:
- Direct Credit Facility Form
- Group Hospitalisation Benefit (HB) Claim Form- Claimant's Statement
- Life Assured's NRIC duly certified
- Claimant's NRIC duly certified (if different from Life Assured)
- Letter of Authorisation / Consent
- Relevant Hospital/Admission bill(s) duly certified
- Discharge note/Discharge summary/Medical Report duly certified (if claims > RM500)
- Original bill(s)/Tax Invoice(s) and Original Receipt(s) including deposit and refund receipt(s), if any (applicable to reimbursement claims)
- Claim Settlement Advice by other Insurance Company duly certified, if any
- Full Passport Book, duly certified if the hospitalisation was outside Malaysia (except Singapore)
2. Submit documents
You are advised to use Requirement Checklist for Life Claims Submission as a guide on documents required for the Life Claims Submission.
You may submit the claim via the following channels:
a) Online claim submission:
- For Policy Owners, click here to log in to e-Connect customer portal. Click My Claim > Online Claims which will navigate you to a new web browser tab. Proceed to click 'Create New Claim' and follow the step by step instructions to complete the submission.
You may refer to the eClaims Customer Guide-eConnect for more details.
- For Non-Policy Owners, click here to submit the online claim form. Upon successful submission, the claim status will be notified to the rightful party of the claim via mail or email.
You may refer to the eClaims Customer Guide-Corporate Website for more details.
b) Through your servicing agent
c) At Head Office or the nearest branches. View Location of Head Office and Branches
d) Post the claim forms along with supporting documents to us
Claims Department (Registration)
Menara Great Eastern
Level 4, Claims Department
No. 303 Jalan Ampang
50450 Kuala Lumpur
Check claim status for Life insurance claims
a) For Policy Owners, click here to log in to e-Connect customer portal. Click My Claim > Claim Status
b) For Non-Policy Owners, email us for:
- Life insurance claim status at: claims-my@greateasternlife.com