1. Great Eastern nationwide Customer Service Centres and the Customer Service Careline will be closed from 16/2/2026 (Mon) at 1:00 PM to 18/2/2026 (Wed) in conjunction with the Chinese New Year celebration. Business will resume as usual on 19/2/2026 (Thu). In addition, selected Customer Service Centres specifically Alor Setar, Johor Bahru, Batu Pahat and Kluang will remain closed until 19/2/2026 (Thu) in observance of Awal Ramadan. Business will resume on 20/2/2026 (Fri). Thank you for your understanding, and we wish you a wonderful Chinese New Year and Awal Ramadan season!

 

2. SCAM ALERT! Be cautious of scammers who are pretending to offer personal bank loan with insurance coverage protection with condition of premium payments to be paid prior to releasing the approved loan amount. Do not fall victim to the scam!

 

3. We encourage you to take precautions when giving out any confidential information over the Internet. You will not be asked to provide personal details online to access our product information.

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Make a third-party claim

How to make a third-party claim

1. Document checklist

2. Contact us

 

Questions and Answers

Third Party Property Damage and Third Party Bodily Injury Claim document checklist is available here.

Please forward the said letter to us via claimscare-my@greateasterngeneral.com. We will advise accordingly on the need to attend court.

Upon sufficient proof that the person is our Appointed Adjuster, kindly render your cooperation. If you have any hesitation, please call us at 1300-13-1088.

Please forward the said letter to us via claimscare-my@greateasterngeneral.com. We will advise accordingly and will appoint lawyer to represent you in Court when necessary.

The lawyer appointed by us will advise you accordingly.

You may email to us at claimscare-my@greateasterngeneral.com.

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External Link Popup

  External Link Notification

This link will bring you to a third-party website which Great Eastern has no control ("3rd Party Website"). Any use of the 3rd Party Website will be subject to and any information you provide will be governed by the terms of the 3rd Party Website, including those relating to confidentiality, data privacy and security.

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