1. Great Eastern nationwide Customer Service Centres (except Sabah) and Customer Service Careline will be closed at 1.00pm on 24/12/2025 (Wednesday) in conjunction with the Christmas holiday. The Sabah branch will be closed from 8.30am to 5.15pm on 24/12/2025 (Wednesday). We will resume business as usual on 26/12/2025 (Friday). We apologise for any inconvenience caused.

 

2. If you are affected by flood and hold an eligible policy with us, please click here to submit your claim.

 

3. SCAM ALERT! Be cautious of scammers who are pretending to offer personal bank loan with insurance coverage protection with condition of premium payments to be paid prior to releasing the approved loan amount. Do not fall victim to the scam!

 

4. We have updated our Customers’ Personal Data Protection Notice to ensure greater transparency and control over your personal data. We remain committed to protecting your privacy and ensuring your personal data is managed responsibly and securely. You can view the full updated notice here.

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Make a third-party claim

How to make a third-party claim

1. Document checklist

2. Contact us

 

Questions and Answers

Third Party Property Damage and Third Party Bodily Injury Claim document checklist is available here.

Please forward the said letter to us via claimscare-my@greateasterngeneral.com. We will advise accordingly on the need to attend court.

Upon sufficient proof that the person is our Appointed Adjuster, kindly render your cooperation. If you have any hesitation, please call us at 1300-13-1088.

Please forward the said letter to us via claimscare-my@greateasterngeneral.com. We will advise accordingly and will appoint lawyer to represent you in Court when necessary.

The lawyer appointed by us will advise you accordingly.

You may email to us at claimscare-my@greateasterngeneral.com.

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External Link Popup

  External Link Notification

This link will bring you to a third-party website which Great Eastern has no control ("3rd Party Website"). Any use of the 3rd Party Website will be subject to and any information you provide will be governed by the terms of the 3rd Party Website, including those relating to confidentiality, data privacy and security.

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