1. In observance of Hari Raya Aidilfitri, Great Eastern nationwide Customer Service Centres and Customer Service Careline will be closed from 20/3/2026 (Fri) to 23/3/2026 (Mon). Business will resume on 24/3/2026 (Tue). In addition, Kota Bharu and Kuala Terengganu branches will observe an earlier closure from 19/3/2026 (Thu) to 23/3/2026 (Mon), and will resume business on 24/3/2026 (Tue). Meanwhile, Alor Setar, Johor Bahru, Batu Pahat, Kluang and Melaka branches will be closed from 20/3/2026 (Fri) to 24/3/2026 (Tue), and will resume business on 25/3/2026 (Wed). Thank you for your understanding, and we wish you a blessed Hari Raya Aidilfitri!

 

2. 2025 PREMIUM PAID AND ANNUAL STATEMENT are now available in e-Connect for download. Find out more here.

 

3. SCAM ALERT! Be cautious of scammers who are pretending to offer personal bank loan with insurance coverage protection with condition of premium payments to be paid prior to releasing the approved loan amount. Do not fall victim to the scam!

 

4. We encourage you to take precautions when giving out any confidential information over the Internet. You will not be asked to provide personal details online to access our product information.

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Download 2025 Premium Paid and Annual Statement

Support for customer with special needs

If you are experiencing any of the situation or condition mentioned below and need assistance, please do not hesitate to reach out to us. We are here to help in any way we can.

  • A person with disability or senior citizen
  • Facing financial hardship and difficulty in paying premium due to unexpected natural disaster, unemployment, loss of income/financial support
  • Has language limitation, difficulty using online portal/mobile application or unfamiliar with insurance products

Customer Service Careline: 1300-1300 88 / 603-4259 8333 (for Overseas customer)
Email: wecare-my@greateasternlife.com
Visit our Customer Service Centre, click HERE to make appointment.
Click HERE to view / download "Request for Change - Vulnerable Customer Declaration Form".

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  External Link Notification

This link will bring you to a third-party website which Great Eastern has no control ("3rd Party Website"). Any use of the 3rd Party Website will be subject to and any information you provide will be governed by the terms of the 3rd Party Website, including those relating to confidentiality, data privacy and security.

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