Make a premium payment

How to make a premium payment

Life insurance

    How to make a premium payment

  • Life insurance
  • General insurance

Questions and Answers

Credit Card Sevices

The Easi-Pay Service is a facility for standing instruction of payment of premiums via Visa/Mastercard.

You will have to complete the Easi-Pay Service Application form and submit it to us at least 2 weeks before the premium due date.

Yes, you may settle any outstanding Automatic Premium Loan by selecting the first option on the Easi-Pay Service Form.

No, there are no additional charges for premiums paid via this facility.

There is no receipt issued. You are advised to check your monthly credit card statement. However, if a payment is not successfully deducted, a letter will be sent to the policy owner.

No. This facility is only applicable if you are the card holder or if the card holder is your spouse, child, parents or siblings.

You will need to inform us in writing in order for us to cancel this service.

e-PAY

Policyholder can make payment for the below payment type:

a. Renewal Premium via e-Connect
b. Automatic Premium Loan Repayment via e-Connect
c. Reinstatement via e-Connect
d. Non Lapse Top-Up via e-Connect (Not applicable for OAC policy)
e. Initial Payment via MPOS submission


However, only eligible payment type will be allowed to make payment according to your policy status.

Policyholder can access e-PAY via e-Connect except for Initial Payment. However, policyholder needs to register as an e-Connect user first.

Yes. Policyholder may use debit card issued in Malaysia only under Visa or MasterCard.

For debit card users, policyholder are encouraged to contact the card issuing bank to opt in e-Commerce transactions before start using e-PAY should the Policyholder wish to use the debit card for recurring billings.

No. e-PAY only accept debit card issued in Malaysia under Visa or MasterCard.

Yes. However, this is only for credit card with 3D Secure.

3D Secure service requires an additional security layer and authentication step for online card transactions. This service is to safeguard against the risk of fraudulent transactions by requesting cardholders to provide the One Time Password (OTP) in order to process the online transactions.

This service is provided by Visa and MasterCard under the name of “Verified by Visa” and “MasterCard SecureCode.”

Currently, e-PAY is only applicable for Life insurance policy and Bancassurance (BANCA) policies.

Yes. However it’s subject to cardholder relationship as below:

  • Spouse
  • Children
  • Parents
  • Siblings

This information will only be used to send email and SMS for payment confirmation and the information given will not supersede to the existing contact details in Great Eastern.

Payment confirmation will be sent via SMS and email to the cardholder/payer.
Alternatively, policyholder also can check the payment details via e-Connect as follows:

  • e-Connect >> View Policy Details >> Premium Information

Payment confirmation will be triggered only one time via SMS and email to the cardholder/payer.

Alternatively, policyholders may check the payment details via e-Connect as follows:

  • e-Connect >> View Policy Details >> Premium Information

No receipts will be issued for payment made via e-PAY. However, policyholder may refer to the payment confirmation sent via SMS and email.

Alternatively, policyholders able to view payment details in e-Connect as follows

  • e-Connect >> View Policy Details >> Premium Information

Yes, when policyholder made payment via e-PAY, they can opt to use the same card for future recurring payment. 

Policyholder can perform change payment method under “My Service Request” in e-Connect to update the new card details as follows:

  • e-Connect >> My Service Request >> Change Payment Method

Policyholder may contact with card issuing bank as OTP SMS will be triggered by the respective issuing bank to the registered mobile number with the bank.

Policyholder can check with card issuing bank on the unsuccessful reason.

Policyholder will be given 3 attempts to make payments.

Upon successful transaction, payment will be updated immediately.

Please refer to Q1, policyholder is not allowed to pay policy loan via e-PAY.

No, e-PAY can be accessed via e-Connect only. Kindly advise the policyholder to register as an e-Connect user in order for them to make payment via e-PAY for their policies.

Epayment

  1. Convenience
    Able to make/receive payment at unconventional locations 24 hours a day, 7 days a week, 365 days a year. Eliminates the need to travel and deposit the cheque at the bank as payments are credited directly into your bank account.
 
  1. Cost Saving
    e-payment transaction cost less in comparison to cheque where there are costs incurred such as postage, cheque writing fees and trips to Great Eastern Life, bank or post office.
 
  1. Speed
    e-payments will reduce the amount of time that you spend on cheque writing and mailing. Funds are available within 2-3 working days from payment approval date (subject to the recipient bank's processing time).
     
  1. Security
    e-payment is secured by means of encryption. It is a safe payment channel as you will avoid having to carry cash.
 
  1. Any charges imposed for e-payment service?
    No, you can enjoy this service for free.

For e-Connect user, you are advise to update the bank account number via My Service Request > Bank Account Registration

For more details on the step-by-step guide, please refer to the Direct Credit Registration User Guide.

Alternatively, you may complete and submit to Great Eastern the Direct Credit Facility Form (Click here to download/print the form)

No. You are only required to apply once for this facility. Your banking information will be used for all fund transfer transactions for the same policy(ies) in the future; and shall continue to be used until you inform to revoke your instructions for this e-payment facility or you have provided Great Eastern Life with new banking information.

Payment Channel What & How does it work
Credit Card / Debit Card - Visa & Master
  • Standing instruction to use Credit Card for premium payment.
  • Complete Great Eastern EasiPay Service form.
  • There will be two attempts made for premium deduction.
Direct Debit from Bank Account GIRO (limited to participating banks)
  • Standing Instruction to debit (deduct) from your bank account for premium payment
  • Applicable only to MBB, PBB, BSN, CIMB bank account holders
  • Complete Great Eastern Life Direct Debit/Auto Debit Authorization (except for CIMB - please use CIMB's own form)
  • Premium will be deducted on 28th of the month for 1st attempt and on the 9th of the following month for 2ndattempt
Internet Banking (limited to participating banks)
  • Interbank funds transfer (IBG)
  • Applicable only to MBB, OCBC, PBB, RHB, BSN and CIMB account holders
  • Register to obtain user ID and password from your respective bank
  • Proceed with internet banking

No receipts will be issued for payment made via direct debit. The account holder must refer to their own bank / credit card statement for confirmation of successful debiting or payment to the Company.

Should you require further enquiries or clarification, contact our Customer Service Care at 1300-1300 88 or email wecare-my@greateasternlife.com