Make a premium payment

How to make a premium payment

Life insurance

    How to make a premium payment

  • Life insurance
  • General insurance

Questions and Answers

Easi-Pay (Credit/Debit Card) Service

The Easi-Pay Service is a facility for standing instruction of premium payment via Visa/Mastercard.

For individual policy, please login to our self-service portal, e-Connect. To download the Easi-Pay Guide, click here.

However, for Keyman policy (purchased by Company), you will have to complete the Easi-Pay Service form (PSF16) and submit it to us for processing.

Click here to download Easi-Pay Service Form.

Yes, you may repay your Automatic Premium Loan via credit/debit card.

For individual policy, please login to our self-service portal, e-Connect. Click here to download "e-Pay via e-Connect Guide" and refer to "PayNow for One-time Payment". You need to select "Automatic Premium Loan" under "Payment Type".

However, for Keyman policy (purchased by Company), you will have to complete the Easi-Pay Service form (PSF16) and submit it to us for processing.

No, there are no additional charges for premiums paid via this facility.

There is no receipt issued for payments made via this service. You are advised to check your monthly credit/debit card statement. 

When your auto billings failed, you and your servicing agent will be notified via SMS. 

If you are an eConnect user, another SMS will be sent to inform you on the unsuccessful notice being archived in eConnect for your reference.

For non eConnect user such as keyman policy, the unsuccessful notice will be sent to the correspondence address for your further action.

No. This facility is only applicable if you are the card holder or if the card holder is your immediate family member (spouse, child, parents or siblings).

You may cancel the Easi-Pay service by submitting your Change Payment Method service request through our self service portal, eConnect.

For Keyman policy, you will need to inform us in writing one month before the due date.

e-PAY

Policyholder can make payment for the below payment type:

a. Renewal Premium via e-Connect
b. Automatic Premium Loan Repayment via e-Connect
c. Reinstatement via e-Connect
d. Non Lapse Top-Up via e-Connect (Not applicable for OAC policy)
e. Initial Payment via MPOS submission


However, only eligible payment type will be allowed to make payment according to your policy status.

Policyholder can access e-PAY via e-Connect except for Initial Payment. However, policyholder needs to register as an e-Connect user first.

Yes. Policyholder may use debit card issued in Malaysia only under Visa or MasterCard.

For debit card users, policyholder are encouraged to contact the card issuing bank to opt in e-Commerce transactions before start using e-PAY should the Policyholder wish to use the debit card for recurring billings.

No. e-PAY only accept debit card issued in Malaysia under Visa or MasterCard.

Yes. However, this is only for credit card with 3D Secure.

3D Secure service requires an additional security layer and authentication step for online card transactions. This service is to safeguard against the risk of fraudulent transactions by requesting cardholders to provide the One Time Password (OTP) in order to process the online transactions.

This service is provided by Visa and MasterCard under the name of “Verified by Visa” and “MasterCard SecureCode.”

Currently, e-PAY is only applicable for Life insurance policy and Bancassurance (BANCA) policies.

Yes. However it’s subject to cardholder relationship as below:

  • Spouse
  • Children
  • Parents
  • Siblings

This information will only be used to send email and SMS for payment confirmation and the information given will not supersede to the existing contact details in Great Eastern.

Payment confirmation will be sent via SMS and email to the cardholder/payer.
Alternatively, policyholder also can check the payment details via e-Connect as follows:

  • e-Connect >> View Policy Details >> Premium Information

Payment confirmation will be triggered only one time via SMS and email to the cardholder/payer.

Alternatively, policyholders may check the payment details via e-Connect as follows:

  • e-Connect >> View Policy Details >> Premium Information

No receipts will be issued for payment made via e-PAY. However, policyholder may refer to the payment confirmation sent via SMS and email.

Alternatively, policyholders able to view payment details in e-Connect as follows

  • e-Connect >> View Policy Details >> Premium Information

Yes, when policyholder made payment via e-PAY, they can opt to use the same card for future recurring payment. 

Policyholder can perform change payment method under “My Service Request” in e-Connect to update the new card details as follows:

  • e-Connect >> My Service Request >> Change Payment Method

Policyholder may contact with card issuing bank as OTP SMS will be triggered by the respective issuing bank to the registered mobile number with the bank.

Policyholder can check with card issuing bank on the unsuccessful reason.

Policyholder will be given 3 attempts to make payments.

Upon successful transaction, payment will be updated immediately.

Please refer to Q1, policyholder is not allowed to pay policy loan via e-PAY.

No, e-PAY can be accessed via e-Connect only. Kindly advise the policyholder to register as an e-Connect user in order for them to make payment via e-PAY for their policies.