1. Great Eastern nationwide Customer Service Centres and the Customer Service Careline will be closed from 16/2/2026 (Mon) at 1:00 PM to 18/2/2026 (Wed) in conjunction with the Chinese New Year celebration. Business will resume as usual on 19/2/2026 (Thu). In addition, selected Customer Service Centres specifically Alor Setar, Johor Bahru, Batu Pahat and Kluang will remain closed until 19/2/2026 (Thu) in observance of Awal Ramadan. Business will resume on 20/2/2026 (Fri). Thank you for your understanding, and we wish you a wonderful Chinese New Year and Awal Ramadan season!

 

2. SCAM ALERT! Be cautious of scammers who are pretending to offer personal bank loan with insurance coverage protection with condition of premium payments to be paid prior to releasing the approved loan amount. Do not fall victim to the scam!

 

3. We encourage you to take precautions when giving out any confidential information over the Internet. You will not be asked to provide personal details online to access our product information.

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Great Tenang Madani, 6 great benefits from only RM6.50/mth
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Car Assistance Programme for Health Care plans

  • Update of car registration number for Car Assistance Programme*

Note: This Car Assistance Programme is only applicable for medical plans and other plans with car assistance benefit.

Questions and Answers

You are entitled to this benefit if your policy document is attached with Endorsement No. 259 (CAP)

You may contact the 24 hours service hotline at 03-76604799.

The services offered in this program are:

  • 24 hours emergency car towing and minor repair (max. RM300 per incident excluding spare part cost)
  • Car replacement assistance
  • Arrangement for hotel accommodation
  • Referral to the nearest service center

Note: Please refer to the Endorsement No. 259 (CAP) for more details on this program.

You may submit a written request through Health Servicing Drop Box at Level 1 of Menara Great Eastern or Agent’s Counter at the nearest branches.

No, customer has to register their car registration number with GELM before they are eligible for this service.

No, customer must contact the service hotline to arrange for towing services.

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  External Link Notification

This link will bring you to a third-party website which Great Eastern has no control ("3rd Party Website"). Any use of the 3rd Party Website will be subject to and any information you provide will be governed by the terms of the 3rd Party Website, including those relating to confidentiality, data privacy and security.

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