Roadside Assistance Programme - FAQ

You are entitled to this benefit if your policy includes the Roadside Assistance Programme benefit under the applicable policy endorsement.

The following services are available 24 hours a day, subject to the terms and conditions of the Programme:

a.    Emergency Towing and Minor Roadside Repair

• Assistance for vehicle breakdowns or accidents.
• Minor roadside repairs were feasible.
• Towing services if the vehicle cannot be repaired on-site.
• Coverage of towing and/or roadside labor costs up to RM300 per incident (excluding spare parts).

b.    Car Replacement Assistance

• Assistance with arranging a rental vehicle following a breakdown or accident.
• Rental charges are borne by the customer.

c.    Hotel Accommodation Arrangement

• Assistance with arranging hotel accommodation when required following a breakdown or accident.
• Accommodation costs are borne by the customer.

d.    Referral to Service Centre

• Referral to the nearest Repair or Service Centre.
• Assistance in arranging appointments where applicable.
• Repair and servicing costs are borne by the customer.

For 24-hour Roadside Assistance Services, please contact:

Roadside Assistance Services: +603 4813 3519

Please update your vehicle registration number(s) through eConnect at your earliest convenience. The vehicle registration number must be registered and kept up to date to ensure eligibility for the Roadside Assistance Programme.

No. Your vehicle registration number must be registered and updated with Great Eastern before you are eligible to utilize the Roadside Assistance Programme.

No. Towing and roadside assistance services must be arranged through the Roadside Assistance Services hotline. Reimbursement is not available for services arranged independently.

When contacting Roadside Assistance Services, please provide:

• Policyholder's name
• Vehicle registration number
• Contact number
• Current location
• Brief description of the breakdown or incident

• Vehicles not registered under Roadside Assistance Programme
• Commercial vehicles, including trucks, taxis and buses
• Vehicles registered under Hire and Drive arrangements
• Drivers without a valid driving license
• Drivers not authorized to operate the vehicle
• Drivers disqualified by law from driving
• Vehicles modified for racing or rally activities 
• Vehicles modified contrary to regulations, or carrying excess passengers or weight