1. Great Eastern nationwide Customer Service Centres and the Customer Service Careline will be closed from 16/2/2026 (Mon) at 1:00 PM to 18/2/2026 (Wed) in conjunction with the Chinese New Year celebration. Business will resume as usual on 19/2/2026 (Thu). In addition, selected Customer Service Centres specifically Alor Setar, Johor Bahru, Batu Pahat and Kluang will remain closed until 19/2/2026 (Thu) in observance of Awal Ramadan. Business will resume on 20/2/2026 (Fri). Thank you for your understanding, and we wish you a wonderful Chinese New Year and Awal Ramadan season!

 

2. SCAM ALERT! Be cautious of scammers who are pretending to offer personal bank loan with insurance coverage protection with condition of premium payments to be paid prior to releasing the approved loan amount. Do not fall victim to the scam!

 

3. We encourage you to take precautions when giving out any confidential information over the Internet. You will not be asked to provide personal details online to access our product information.

Withdraw or Surrender Investment-linked Plan

Discharge Voucher For Withdrawal/Surrender For Investment-Linked Plans (PSF33)           

The Policy Owner of the above mentioned Policy had agreed to take the following action with regard to the Investment-linked policy, on the understanding that: - 

1. The effective price will be as at the date and cut-off time Great Eastern Life Assurance (Malaysia) Berhad receives this fully completed application and requirements.

2. The expected outcomes of the sustainability test will be provided within 14 days after the fully completed application is received.

3. The policy's Total Investment Value (“TIV”)'s may not be sufficient to sustain your policy up  to full contractual term/maturity date and may lapse when the TIV is depleted.

 

Form: