Security Advisory
Great Eastern is committed to protecting all our customers’ safety over the internet and/or via your mobile.
As scams are constantly evolving, we must keep ourselves updated on the latest trends and be aware of the signs.
We urge all customers to remain alert to safeguard themselves against scams. Beware of impersonators claiming to be from Great Eastern or Great Eastern Financial Representatives/Agents.
Great Eastern Financial Representatives/Agents will:
a. Never request customers to transfer money to Bank Negara Malaysia (BNM).
b. Never ask customers to transfer money to any account over the phone. Customers must refer to the offi cial Great Eastern letter or website on how to pay their premiums.
c. Never call customers on behalf of BNM. Individuals listed on the Register of Representatives are not from BNM.
Please do not click on any links in text messages or emails that appears to be from Great Eastern asking for your account details, user ID, PIN or OTP.
If you suspect you have fallen victim to a scam involving your Great Eastern policy, please verify with your financial representative/agents or contact our Customer Service hotline at:
- Great Eastern Life: +603 48133738 / 1300 1300 88 (Toll-Free)
- Great Eastern General: +603 42597828 / 1300 1300 88 (Toll-Free)
- Great Eastern Takaful: +603 42598380 / 1300 13 8338 (Toll-Free)
Additionally, you can report the incident to the National Scam Response Center (NSRC) at 997.
We are taking additional precautions to combat phishing and understand that these actions could present some inconvenience in your transactions with us. We seek your understanding and patience as we step up on our efforts in the coming months to combat potential fraudulent activities.
Questions you may have:
1. I suspect I have fallen victim to a scam or phishing attack. What do I need to do?
a. Yes, I have clicked onto the link and provided my GREAT ID, login or OTP details.
Please contact Great Eastern immediately via our Customer Service hotline at the numbers below or visit us at any of our customer service centres.
- Great Eastern Life: +603 48133738 / 1300 1300 88 (Toll-Free)
- Great Eastern General: +603 42597828 / 1300 1300 88 (Toll-Free)
- Great Eastern Takaful: +603 42598380 / 1300 13 8338 (Toll-Free)
We would recommend that you make a police report for their records and investigations to stop similar incidents. Details which you may wish to provide:
- Approximate Date and Time of the alleged Scam or Fraud
- Channel used (SMS/Email/Phone call)
- A screenshot of the scam SMS/Email, or the telephone number which had contacted you.
In the meantime, should you require access to your policy information or perform any transactions on your policies, please do not hesitate to call our Customer Service hotline or visit any of our customer service centres and we will be happy to assist you. Alternatively, you may also contact your assigned financial representatives/agents for further assistance.
b. No, I have not clicked onto any link nor provide my Great Eastern account login details
Please ignore and do not click onto the link. Should you require any further assistance, please call our Customer Service hotline or visit our Customer Service Centres. You may wish to make a police report as well.
For enhanced security, we would like to remind our customers not to click onto any links provided in suspicious SMS or emails.
2. I do not wish to receive any SMS / Emails from Great Eastern anymore, what can I do? How can I be kept informed of my policy information?
To stop receiving marketing SMS/emails from Great Eastern, you may call our Customer Service hotline and we will assist to opt you out from our marketing e-correspondences. However, please be advised that you may still receive SMS from us on customer or policy servicing matters.
For updates on your policy information, you may wish to access your policy information securely via either our Great Eastern App, or our online customer portal.
3. I have recently received a SMS / email from Great Eastern. Where can I check to verify the authenticity of the SMS / email?
Please always remain vigilant when you receive SMS or emails purporting to be from Great Eastern.
Do not click on any links in SMSes or emails that may appear to be from Great Eastern as we will never ask for your account details, user ID, PIN or OTP over SMSes or emails.
You may wish to contact our Customer Service hotline or visit us at any of our customer service centres for assistance.
4. I was provided a Great Eastern website URL. How do I check the authenticity and security of the Great Eastern website URL?
Please do not click on any links in SMSes or emails that appears to be from Great Eastern as we will never ask for your account details, user ID, PIN or OTP over SMSes or emails.
With the recent fraud attempts involving SMS Phishing sites, we would like to remind our customers to be vigilant especially when receiving a hyperlink, whether in an SMS, email, social media message or social media post. If you wish to access our Great Eastern website, please type www.greateasternlife.com / www.greateasterngeneral.com / www.greateasterntakaful.com directly in your browser.
In addition, you may also click on the ‘lock icon’ in the address bar to verify the website’s certificate validity and to reassure you that the information transmitted from your computer to our systems is secured and is encrypted according to the latest encryption standards.
5. How can I better protect my Great Eastern Online account?
To protect your account, please ensure the following:
- Never click on links provided in unsolicited and/or suspicious emails and SMSes
- Verify unsolicited and/or suspicious emails and SMSes by calling Great Eastern Customer Service hotline directly
- Never share your confidential information such as your Great ID, password, or OTP(s) with anyone, or key in your login credentials into unverified web pages or any computer/device, which you do not trust.
- Verify Great Eastern’s website by typing the URL directly into the address bar of a web browser or use our Great Eastern App to access our online services.
6. Whom can I contact if I have any suspicious links?
Should you require any assistance, please do not hesitate to contact Customer Service hotline at the numbers below or visit us at any of our customer service centres.
- Great Eastern Life: +603 48133738 / 1300 1300 88 (Toll-Free)
- Great Eastern General: +603 42597828 / 1300 1300 88 (Toll-Free)
- Great Eastern Takaful: +603 42598380 / 1300 13 8338 (Toll-Free)
Alternatively, you could inform your Financial Representative/Agents.