Claims

To make your insurance claim, please select from the dropdown menu below. Simply follow the step by step guide to submit your claim.

For claims submission related to COVID-19 Medical Plan Coverage Programme, please refer to COVID-19 Medical Plan Coverage Programme Checklist and COVID-19 Questionnaire for Life Assured as a guide.

SUBMISSION OF MEDICAL AND LIFE CLAIMS

Medical Claims Submission

You are advised to use Requirement Checklist for Individual & Group Health Claims Submission as a guide on documents requirement for the Medical Claims Submission.

You may submit the claim documents via following channels:

a) Through your servicing agent.

b) Drop box at Agent Service Centre (Head Office / Branches)

c) Post the claim forms along with supporting documents to us

         Menara Great Eastern
      Level 16, HealthCare Service Department
      No. 303 Jalan Ampang
      50450 Kuala Lumpur

Please be informed that all supporting claims documents must be duly certified by an authorised party, i.e. Claims Officer or Customer Service Officer or Public Notary or Advocate & Solicitor or Justice of Peace or Ketua Balai Polis or District Officer or Medical Officer or Group Sales Manager or Unit Sales Manager. In addition, for claims incurred outside Malaysia (except Singapore), the confirmation of claim event and all other related documents issued by the Foreign Authority must be certified by Malaysian Embassy or Public Notary in the relevant foreign country.

Life Claims Submission

You are advised to use Requirement Checklist for Life Claims Submission as a guide on documents required for the Life Claims Submission.

You may also submit the claim via the following channels:

a) Through your servicing agent

b) Drop box at Head Office or Branches.
View Location of Head Office and Branches

c) Post the claim forms along with supporting documents to us

         Menara Great Eastern
      Level 1, Claims Department
      No. 303 Jalan Ampang
      50450 Kuala Lumpur

Please be informed that all supporting claims documents must be duly certified by authorised parties, i.e. Claims Officer or Customer Service Officer or Public Notary or Advocate & Solicitor or Justice of Peace or Ketua Balai Polis or District Officer or Medical Officer or Group Sales Manager or Unit Sales Manager. In addition, for claims incurred outside Malaysia (except Singapore), the confirmation of claim event and all other related documents issued by the Foreign Authority must be certified by Malaysian Embassy or Public Notary in the relevant foreign country.

IMPORTANT NOTE:

Death certificate is a mandatory requirement for death claim submission. In the absence of death certificate, we will not be able to proceed with the claim. Burial permit is not acceptable. You may refer to the Requirement Checklist for Life Claims Submission as a guide on the documents required for the claim filed.

Make Life Insurance claim

What type of claim do you want to make?

Make a General Insurance claim

Please click here for motor and non-motor claim form, list of panel workshop, panel of hospitals and specialists etc.

Step 1: Get the following documents

For claims processing purpose, we would require you to submit the following documents for the type of claim you are making.

Document Requirements for Retrenchment Benefit Claim:

Retrenchment Benefit Claim Form - Claimant's Statement
Original copy of Letter of Authorisation/Consent (3 copies)
Life Assured's NRIC duly certified
Claimant's NRIC duly certified (if different from Life Assured)
Retrenchment letter from employer duly certified
EPF contribution statement that includes 12 months prior to retrenchment AND 3 months after retrenchment date duly certified
Salary slip that includes 12 months prior to retrenchment duly certified
Direct Credit Form

If Life Assured / Assured is non-Malaysian:

Full passport book duly certified
Valid workpass or letter of cancellation of work pass issued by the Immigration Department of Malaysia duly certified

Step 2: Submit documents

Once you have downloaded and completed the relevant claim forms, please submit the claim to us together with the required documents for assessment.
Please submit all claims documents personally at our Customer Service Centre located at the mezzanine floor at the head office or the nearest branch.

Head office:
Menara Great Eastern
303 Jalan Ampang, 50450 Kuala Lumpur

We will write to you to inform you of the status of the claim.

We know you are keen to get a reply quickly, and you can be sure that we are doing our utmost to get back to you as soon as possible. Thank you!

To read frequently asked questions about claims, click here

Check Claim Status for Life and Medical Insurance

Upon filing a claim, you may check on the status of your submission by emailing us at:

Medical (Hospitalisation & Surgical) claim status at: healthcareservices@greateasternlife.com
Life insurance claim status at: claims-my@greateasternlife.com

To know more about claims, you can read Frequently Asked Questions.