Premium Payment

Premium payment is to guide policyholders on various options for premium or other type of policy payments. Easy and no fuss, go for ePay or Autodebit facility.

Closure of Great Eastern Payment Counters
Premium Payment Options For Life Insurance Policy
ePAY (PayNow) from e-Connect Portal
JomPAY Online
Internet Banking
Cheque Deposit Machine (CDM)
Automated Teller Machine (ATM)
Autodebit Facility

Premium Payment Options for Life Insurance Policy

Payment Channel	Credit / Debit Card	JomPAY	Internet Banking	ATM	Cheque Deposit Machine	Saving / Current Account (Standing Instruction)	Over-The-Counter
Payment Channel	Credit / Debit Card	JomPAY	Internet Banking	ATM	Cheque Deposit Machine	Saving / Current Account (Standing Instruction)	Cash	Cheque
e-PAY (PayNow) at eConnect portal	✔**
Auto-debit facility	✔**
Bank Simpanan Nasional		✔	✔			✔	✔
CIMB Bank Berhad		✔	✔*			✔*
Malayan Banking Berhad		✔	✔	✔		✔*
OCBC Bank (Malaysia) Berhad		✔	✔	✔	✔		✔	✔
Public Bank Berhad		✔	✔	✔		✔	✔	✔
Other JomPAY Participating Banks (Please refer JomPAY official website on the participating banks)		✔		✔

Note:

* Not applicable for Overseas Assurance Corporation (M) Berhad's policy.
** Visa or Master credit card issued in Malaysia and foreign country is acceptable.
** Visa or Master debit card issued in Malaysia only is acceptable.

For more information, please refer to Frequently Asked Question (FAQ).

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ePay (PayNow) from e-Connect portal

e-PAY is a secured electronic payment gateway service which allows Great Eastern’s policyholders to make payment for their policy using their credit or debit card.

Sign-up for e-Connect and enjoy paying premium online using e-PAY. Click here for guide to use e-Pay via e-Connect.

For non e-Connect users, click here for e-Connect registration guide.

For more information, please refer to Frequently Asked Question (FAQ).

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JomPAY Online

You can pay your premium or other policy related payment via JomPAY using funds from your Savings or Current Account or Credit Card. JomPAY is available through your respective bank's Internet or Mobile Banking or Automated Teller Machine (ATM). Please refer to JomPAY website for more info on the participating banks.

Just 6 simple steps

Step 1	Login to Internet or Mobile Banking and select JomPAY
Step 2	Enter Biller Code: 90050 (for Great Eastern Life Policy) Enter Biller Code: 90100 (for Great Eastern ex-OAC* & Bancassurance Policy)
Step 3	Enter your 10-digit Policy Number in Ref-1 field (for Great Eastern Life Policy) Enter your 8-digit Policy Number in Ref-1 field (for Great Eastern ex-OAC* & Bancassurance Policy)
Step 4	Enter Payment Type & Mobile Phone Number in Ref-2 field Please refer to the Types of policy payment you can pay using JomPAY section below for examples of Ref-2.
Step 5	Enter your Payment Amount
Step 6	Confirm and Pay

Note:
*Ex-OAC is Life Insurance policy issued by Overseas Assurance Corporation (Malaysia) Berhad

Types of policy payment you can pay using JomPAY

Effective 1st February 2022, you can pay for other policy related payment via JomPAY. To ensure your payment is updated promptly into your policy, please refer to the guide and the examples below.

Must indicate <Payment Type> and <Mobile Phone Number> in the Ref-2 field before submitting your payment.

Type of Payment	JomPAY Ref-2	Example
Premium / Automatic Premium Loan (APL) repayment	Enter <Mobile Phone Number> only	0121234567
Policy Loan (LOAN)	Enter <Payment Type> & <Mobile Phone Number>	LOAN 0121234567
Single Premium Top-up* (SPTU)		SPTU 0121234567
Policy Alterations* (ALTER)		ALTER 0121234567
Advance Premium Account* (APA)		APA 0121234567
Policy Reinstatement* (REVIVAL)		REVIVAL 0121234567
Non-Lapse Top-up / Miscellaneous Debt* (NLTU)		NLTU 0121234567

Mobile number 0121234567 is for illustration only.

*IMPORTANT NOTE:

Please submit the Application Form / copy of letter issued by company requesting for payment (if applicable) through ‘My Mailbox’ in e-Connect or email to us after your payment.
Electronic payment receipt is available in eConnect portal within 3 days upon receiving your payment remittance.

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Internet Banking

You can also pay your premium online from the listed banks below using your saving / current account by login to the internet banking website.

Malayan Banking Berhad

OCBC Bank (Malaysia) Berhad

Public Bank Berhad

Bank Simpanan Nasional

CIMB Bank

Note: Electronic payment receipt is available in eConnect portal within 3 days upon receiving your payment remittance.

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Cheque Deposit Machine (CDM)

You can deposit your cheque payment at OCBC Bank’s Cheque Deposit Machine by following the steps below.

OCBC	Step 1: Select preferred “Language” & Press "Enter" Step 2: Select “Bill Payment”. Step 3: Select "Great Eastern Life Assurance (M) Berhad”. Step 4: Enter total amount of cheque(s). Step 5: Press “Enter” for yes. Step 6: Press “Enter” to confirm the amount. Step 7: Deposit cheques (max 30 cheques in once time).

OCBC

Step 1: Select preferred “Language” & Press "Enter"

Step 2: Select “Bill Payment”.

Step 3: Select "Great Eastern Life Assurance (M) Berhad”.

Step 4: Enter total amount of cheque(s).

Step 5: Press “Enter” for yes.

Step 6: Press “Enter” to confirm the amount.

Step 7: Deposit cheques (max 30 cheques in once time).

Note: Cheques must be crossed and made payable to "Great Eastern Life Assurance (Malaysia) Berhad". Please write policyholder's name, Policy Number(s) and contact number at the reverse side of the cheque.

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Automated Teller Machine (ATM)

Payment via Automated Teller Machine (ATM) is available at the listed banks as mentioned below.

JomPAY’s Participating Banks	Step 1: Insert ATM card* Step 2: Select “JomPAY” under “PayBill / Bill Payment” Step 3: Enter the [Biller Code] [90050] for Great Eastern Life Policy [90100] for Great Eastern ex-OAC & BANCA* Policy Step 4: Enter Policy Number in Ref-1 field 10-digit Policy Number for Great Eastern Life Policy 8-digit Policy Number for Great Eastern ex-OAC & BANCA* Policy Step 5: Enter Mobile Phone Number in Ref-2 field. Step 6: Enter Premium Amount. Please use the ATM card issued by the specific bank e.g. Maybank ATM card for Maybank’s ATM. Policy issued by Overseas Assurance Corporations (M) Berhad **Policy purchased through appointed banks
OCBC	Step 1: Insert OCBC ATM card and select “More Service” Step 2: Select “Bill Payment”. Step 3: Select “Great Eastern”. Step 4: Select “GELA”. Step 5: Select “Premium” or “Loan”. Step 6: Enter 10-digit Policy Number. Step 7: Select “Saving Account” or “Current Account”. Step 8: Enter Premium Amount Step 9: Press “Confirm” to confirm the payment.
Maybank	Step 1: Insert Maybank ATM card and press “Continue” . Step 2: Key in ATM pin Step 3: Select “PayBills Step 4: Select “Registered Payee Corp” Step 5: Enter Premium Amount and press “Yes”. Step 6:. Select “Saving Account” or “Current Account”. Step 7: Select “Great Eastern Life Assurance”. Step 8: Press “Yes” to confirm the payment.
Public Bank	Step 1: Insert PBB ATM and select your preferred language Step 2: Select “ATM” Step 3: Select “Saving Account” or “Current Account”. Step 4: Select “Other Service”, “More Service” and “Payment”. Step 5: Press “Accept”. Step 6: Enter “230” to select Great Eastern Life Malaysia (GELM) Step 7: Select “Premium” or “Loan”. Step 8: Enter 10-digit Policy Number Step 9: Enter Premium Amount.

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Autodebit Facility

It is simple, secured and convenient. By using Auto-debit facility, your premium is automatically deducted from your bank account or credit or debit card.

For GIRO auto-deduction from saving/current bank account, kindly obtain and complete the following form from your respective bank:

Panel Banks	Form (New Application)	Additional Info
Bank Simpanan Nasional	Standing Instruction Form (Autodebit)	Bank must verified and approved the form first before submission to Great Eastern
*CIMB Bank Berhad	CIMB Bank Direct Debit Service Instruction form	Bank must verified and approved the form first before submission to Great Eastern
*Malayan Banking Berhad	Maybank Autodebit
Public Bank Berhad	Direct Debit Authorisation Form	For 3rd party account: The form must be verified and approved by the bank first before submission to Great Eastern

*Not applicable for Overseas Assurance Corporation (M) Berhad's policy

You can also use our EasiPay service, a hassle-free auto-deduction from VISA or MASTERCARD for:

credit card issued by Local or Foreign banks
debit card issued by Local banks’ only

Upon subscribing to the auto-debit facility service, you are advised to follow the safety measures below to ensure continuous coverage of your insurance policy:

To check your credit card or bank account number is correctly registered as per your instructions. Policyholder can view or update their EasiPay credit / debit card number online via eConnect portal.
To check your credit card or bank account statement regularly to detect if there are any irregularities with regard to the premium deduction.
If you suspect any unauthorized deduction has been made to your account, or any other discrepancies concerning your premium deductions, please notify your bank and Great Eastern Life Assurance (Malaysia) Berhad immediately by calling our Customer Service Careline at 1300-1300 88 or email to wecare-my@greateasternlife.com.

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