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Apply for a Letter of Guarantee (LOG)

GREAT SupremeHealth Life Assureds can apply for an LOG when you are admitted to a hospital to waive the pre-admission deposit. The waiver covers up to S$80,000 for restructured hospitals and S$50,000 for private hospitals.

LOG is available only at the participating Restructured hospitals and Private hospitals in Singapore. You may request for a LOG in the event that you are unable to settle the pre-admission deposit. The LOG can be used to waive the deposit up to S$80,000 for Restructured Hospital and S$50,000 for Private Hospital, thus alleviating your financial burden.

LOG will be issued if the pre-set rules are fulfilled. Great Eastern reserves the right and at its discretion, to decline the request for a LOG in other circumstances which may not be listed below.

  1. Only for GREAT SupremeHealth’s Life Assured
  2. Must be accompanied with Medical Claims Authorisation Form (MCAF)
  3. Only applicable for Singapore Citizen or Singapore Permanent  Resident 
  4. Policy is in-force at the date of hospital admission
  5. Life Assured was accepted for cover at standard risk
  6. The medical conditions and treatments are not excluded from the policy

You can inform the hospital staff at point of admission that you are a GREAT SupremeHealth Life Assured. Hospital staff would be able to assess if you are eligible and generate the LOG. You would need to sign the Medical Claims Authorisation Form (MCAF) before the LOG can take effect.

No, you do not need to request for a LOG in advance from Great Eastern. Hospitals will self-administer the LOG. 

The LOG is able to waive up to S$50,000 deposit for private hospitals and S$80,000 for restructured hospitals per hospital admission.

We regret to inform that Great Eastern would not be able to accede to requests of more than the stipulated amount stated above. You would need to bear the outstanding amount using cash or funds from your own or a family member’s Medisave account.

Alternatively, if you call in to Health Connect if you are seeing our panel specialist for your planned admission/ surgery to request for pre-authorisation for your proposed medical and/or surgical expenses. Once the pre-authorisation is completed and approved, a Certificate of Pre-authorisation will be issued. This Certificate of Pre-authorisation waives off the deposit requirement upon admission and also enable for Great Eastern to settle the medical and/or surgical expenses directly with the hospital after discharge.

Please refer to FAQ on Health Connect for more information.

The issuance of a LOG is not guaranteed. In some circumstances, your request for a LOG may be declined. This includes, but is not limited to, not fulfilling the pre-set rules for LOG eligibility. Great Eastern reserves the right, at its discretion, to decline the request for a LOG in circumstances not listed under the pre-set rules.

The issuance of a LOG does not guarantee a full or partial waiver of the pre-admission deposit. The LOG is still subjected to acceptance by the hospital. The hospital may still, at its discretion, require you to fully settle the hospitalisation/day surgery bill upon discharge, despite the submission of a LOG.

The issuance of a LOG does not indicate an approval on any claim or claim amount in respect to the cause of admission payable under your GREAT SupremeHealth. A claim would still need to be submitted and assessed by Great Eastern.

The LOG amount may not be the actual sum that you are entitled to claim under the policy. The final amount of claim paid upon a claim settlement may deviate from the LOG amount.

You need to sign the Medical Claims Authorisation Form (MCAF) before the LOG can take effect. The hospital staff will pass the form to you at point of admission.

We regret to inform that Great Eastern would not be able to issue another LOG.

No, LOG is only available to eligible Lives Assured covered under GREAT SupremeHealth.

LOG is only available at the following participating Restructured hospitals and Private hospitals.

List of Participating Restructured Hospitals

  • Singapore General Hospital
  • Tan Tock Seng Hospital   
  • National University Hospital
  • Changi General HospitalKK Women's & Children's Hospital
  • Khoo Teck Puat Hospital
  • Ng Teng Fong General Hospital
  • Alexandra Hospital
  • Sengkang General Hospital
  • Singapore National Eye Centre
  • Jurong Medical Centre

List of Participating Private Hospitals

  • Raffles Hospital
  • Mount Elizabeth Hospital
  • Parkway East Hospital
  • Gleneagles Hospital
  • Thomson Medical Centre
  • Concord International Hospital
  • Mount Elizabeth Novena Hospital
  • Mount Alvernia Hospital
  • Farrer Park Hospital

LOG would only be issued for day surgery and inpatient hospital treatments. It is not applicable for outpatient treatments such as kidney dialysis, cancer treatment and consultation.

No, this facility is currently only available to local participating hospitals and private hospitals.