Following the recent announcement by the Ministry of Health on new requirements for Integrated Shield Plan (IP) riders, click here for information on what this means for Great Eastern's medical plans.

Our best-value Private Integrated Shield plans for private healthcare access, with 24/7 medical concierge.
Our best-value Private Integrated Shield plans for private healthcare access, with 24/7 medical concierge.
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Great Medical Care Concierge

Greater Care, Always There

Offering personalised guidance to our policyholders.
Committed to making your healthcare journey effortless by supporting you at every step of the way.
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About us
About us
Find out more about Great Medical Care Concierge
GMCC Media Publicity
GMCC Media Publicity
Discover who we are and what we do through our media journeys: a heartfelt showcase of Great Medical Care Concierge services that walks with you from admission to recovery.
Great Partnering Medical Institutions
Great Partnering Medical Institutions
Explore our carefully curated network, dedicated to providing comprehensive care and support throughout your healthcare journey.
Great Panel Specialists
Great Panel Specialists
Learn more about our team of highly qualified and experienced doctors, spanning a wide range of medical specialties.
Hear from our Customers
Hear from our Customers

The heartfelt testimonials from our customers speak volumes about the care and dedication we provide.

Find out more about their experiences and how Great Medical Care Concierge has made a difference in their lives.
Frequently Asked Questions (FAQs)
Frequently Asked Questions (FAQs)
Browse through our FAQs section to learn more.
Leave a feedback and contact us
Leave a feedback and contact us
Your thoughts matter. Send us your feedback or reach out to our team for assistance.

About us

The Great Medical Care Concierge (GMCC) service provides comprehensive medical care support for our policyholders. Our dedicated team serves as a trusted link between you, your insurer, and the healthcare provider ensuring a seamless and reassuring experience. We walk alongside you, throughout your healthcare journey, blending hospitality with medical expertise to make every step smooth and stress-free.

User Journey:

Step 1: Contact us

Reach out to our Great Medical Care Concierge team when you or your loved ones require medical support via email, Whatsapp or a phone call.

Step 2: Let us know how we can help

We collect essential medical details and assess your healthcare needs in relation to your policy coverage, ensuring that every step of your care is aligned, supported, and personalised.

Step 3: Specialist coordination and appointment booking

We will handle appointment coordination and assist with all the necessary administrative tasks to make your experience hassle-free.

Step 4: Attend your medical appointment

Attend your scheduled appointment with peace of mind.

Step 5: Follow-up care guidance and post discharge support (if applicable)

Get in touch with us and we will support you through our Great Medical Care Concierge Service.

You can contact our Great Medical Care Concierge team by Whatsapp at (65) 6278 2929 or email us at medicalcareconcierge-sg@greateasternlife.com.

Our operating hours are 24 hours daily, including weekends and public holidays.

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Great Partnering Medical Institutions

Great Eastern is proud to collaborate with a carefully selected network of medical institutions, committed to delivering high-quality care and timely access for our policyholders.

Through these strategic partnerships, our policyholders benefit from priority access to appointment slots, transparent and cost-effective pricing, coordinated care planning, streamlined claims facilitation and admission support.

These hospitals have been chosen based on their excellence in clinical standards, patient-centric approach, and alignment with our value-driven healthcare initiatives.

The following key partnering medical institutions listed below are available for Great SupremeHealth P Prime (GSH P Prime) Policyholders. The list below is not exhaustive.

Private hospitals

Government Restructured Hospitals / Medical Institutions

Farrer Park Hospital

Mount Alvernia Hospital

Raffles Hospital

Thomson Medical Centre

SingHealth

Bright Vision Hospital (BVH)

Changi General Hospital (CGH)

KK Women’s and Children’s Hospital (KKH)

National Cancer Centre Singapore (NCCS)

National Heart Centre Singapore (NHCS)

National Dental Centre Singapore (NDCS)

National Neuroscience Institute (NNI)

Outram Community Hospital (OCH)

Singapore General Hospital (SGH)

Singapore National Eye Centre (SNEC)

Sengkang General Hospital (SKH)

Sengkang Community Hospital (SKCH)

Day Surgery Centres

Aptus Surgery Centre

Cura Day Surgery

FeM Day Surgery Centre

Foundation Ambulatory Centre (Novena)

HMI Medical Centre

Luma Women’s Medical Centre

Novaptus Surgery Centre

Novena Surgery

Orchard Surgery Centre (Under Foundation Healthcare)

National University Health System (NUHS)

Alexandra Hospital (AH)

Jurong Community Hospital (JCH)

National University Hospital (NUH)

Ng Teng Fong General Hospital (NTFGH)

National University Cancer Institute, Singapore (NCIS)

National University Heart Centre, Singapore (NUHCS)

National University Centre for Oral Health, Singapore (NUCOHS)

National University Centre for Organ Transplantation (NUCOT)

National University Children’s Medical Institute (KTP-NUCMI)

Outpatient Oncology and Proton Beam Therapy Centre

Curie Oncology

Farrer Park Radiation Oncology

Goh Cheng Liang Proton Therapy Centre (NCCS)

ICON Cancer Centre

Oncocare Cancer Centre

Parkway Cancer Centre (TalkMed)

Proton Therapy SG (Singapore Advanced Medicine)

National Healthcare Group (NHG)

Institute of Mental Health (IMH)

Khoo Teck Puat Hospital (KTPH)

National Centre for Infectious Diseases (NCID)

National Skin Centre (NSC)

Tan Tock Seng Hospital (TTSH)

Woodlands Health (WH)

Yishun Community Hospital (YCH)

 
The following medical institutions mentioned below are NOT partnering medical institutions for Great SupremeHealth P Prime (GSH P Prime) Policyholders

Gleneagles Hospital

Mount Elizabeth Hospital (Orchard)

Mount Elizabeth Novena Hospital

Mount Elizabeth Royal Square Centre

Mount Elizabeth Proton Beam Therapy Centre

Parkway East Hospital

Parkway Day Surgery Centres

Parkway MediCentre (Woodleigh)

Important Service Update 

Please be informed that our current GMCC hotline (8189 0988) and Health Connect hotline (6563 2233) will be merged into a single number - 6278 2929

For assistance, please Whatsapp or call us at (65) 6278 2929.

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Great Panel Specialists

Our team is made up of highly qualified and experienced doctors across a broad spectrum of medical specialties. Whether you are seeking care through private providers or restructured healthcare facilities, we are committed to ensuring you receive the highest standard of medical support. With our strong network of panel specialists and partnering medical institutions, we are here to guide and assist you at every step of the way.

We collaborate with over 800 specialists across all specialisations, supported by one of Singapore’s largest, most robust networks of private and restructured medical institutions.

View specialist panel

Important Service Update 

Please be informed that our current GMCC hotline (8189 0988) and Health Connect hotline (6563 2233) will be merged into a single number - 6278 2929

For assistance, please Whatsapp or call us at (65) 6278 2929.

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Hear from our Customers

The heartfelt testimonials from our customers speak volumes.

Each story inspires us to grow, improve, and better support your healthcare journey.

From navigating medical journeys or seeking clarity in care options, we are here with you one step at a time.

GMCC Representative: Samuel

‘Samuel is a patient listener, empathetic and cares about my condition. He provides clear explanations and good information to help me make decision on what to expect for different types of hospital charges. He acts speedily to screen doctors list with relevant expertise who are also nearer to my home. He is quick to securing appointment for me. Really appreciate Samuel's assistance. Thank you once again!’

GMCC Representative: Nur

‘Nur is a very customer oriented, knowledgeable service staff. She had on numerous occasions help to clear my questions on hospital issues. She is an asset to GE. Please send my compliment to Nur.’

GMCC Representative: Timothy

‘Very much customer focused, fast and to the point service. I got a doctor’s appointment in a few days’ time in the hospital I wanted. Everything was organized very well, making my life easy.’ ‘From the minute while I was waiting to be admitted until the day of my surgery, Timothy has been addressing my concerns patiently and clarified every single question I had. His advice and service were outstanding, especially in times like this.’

GMCC Representative: Han En

‘She’s attentive and patient towards my enquiry. She is efficient in responding to my enquiry to arrange an appointment with a doctor as well. Good experience with Han En from the Medical Concierge team so far.’

GMCC Representative: Vernice

‘I was very, very impressed with the quality of staff at GE Medical Care Concierge. They were very prompt, relational and empathetic. Such quality of services in Singapore is very rare.’ ‘Venice is very helpful and knowledgeable. She provides clear n concise answers n the information is extremely useful. I would like to congratulate GE for having a fine staff like her. Keep up the good work Venice.’ ‘As I was panicking and worry on what to do next, she provides clear and step by step instructions. She responded very fast too. She is patient too and make me less panic. Hope to meet more people like her service.’

GMCC Representative: Eeleen

‘She understood everything and was very patient with me. She relieved a lot of our stress. Wonderful at her job!’

GMCC Representative: Ian

‘I contacted the Medical Concierge. Ian is very professional, patient and willing to help and give very good advice. He even follows up to check on the life assured! He is amazing!’

GMCC Representative: Chin Yee

‘The professionalism and expertise demonstrated by her was truly outstanding. My sincere appreciation for the exceptional service and advice received from her. Truly thankful for her concerns and patience.’

GMCC Representative: Jet

‘Jet was so prompt with follow up actions after listening and understanding my situation. He link me up with the hospital liaison and an appointment was fixed the following morning with the hospital. He is a gem in the medical concierge team.’

GMCC Representative: Heng Boon

‘Heng Boon was prompt in reaching out to me. He went further to finding the earliest possible ENT appointment at the requested restructured hospital.’

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Frequently Asked Questions (FAQ)

Great Medical Care Concierge (GMCC) is a complimentary and dedicated support service that bridges hospitality and healthcare, placing our clients  at the heart of everything we do. We support and guide them through the entire journey; from pre-admission to post-hospitalisation, ensuring a seamless experience at every step of the way.

Whether you are seeking a second opinion, booking a specialist appointment, or looking for treatment at a trusted medical facility, GMCC is here to support. We offer the following services: 

  • Specialist appointment scheduling and matching based on your needs.
  • Seamless access to partner hospitals and clinics
  • Assistance with insurance eligibility and claims navigation
  • Receive follow-up support to ensure continuity of care and peace of mind.

With our support, you can rest assured that your medical needs will be met in an accessible, affordable, and reassuring manner.

This is a complimentary service dedicated to Great Eastern policyholders.

Our Great Medical Care Concierge team is available to assist you 24 hours daily, including weekends and public holidays.

You can contact us via the following channels:

Frequently Asked Questions - Panel Specialists

You may start by browsing our Panel Specialist page to explore available options. Once you have shortlisted your preferred specialist(s), simply reach out to the Great Medical Care Concierge Team. We will guide you through the booking process, assist with insurance coverage guidance, and coordinate your appointment with a private or public healthcare facility.

For further amendments to the appointment booking made, you may also consider reaching out to Great Medical Care Concierge Team for coordination.

We recommend selecting a panel specialist whenever possible, as they are part of our trusted network and may offer enhanced support, streamlined coordination, and better alignment with insurance benefits. However, if you have a preferred non-panel specialist, we can still assist with the appointment process and provide guidance based on your needs. 

Depending on the hospital and specialist availability, most appointments are arranged to the policyholders’ needs, available time and urgency of symptoms. 

We have a robust network of supportive partnering medical institutions and panel specialists, spanning both private and public healthcare facilities where we are fully equipped to assist with coordinating referrals as needed. 

In alignment with the new Great SupremeHealth P Prime (GSH P Prime) and Great TotalCare P Prime (GTC P Prime) plans, the webpage has been enhanced to give customers greater clarity when selecting aspecialist.

This new feature: P Prime Eligible now highlights specialists who can operate at our partnering medical institutions.

For more info, you may visit the Great Panel Specialist Tab to find out. Click Here.

Kindly contact Great Medical Care Concierge Team for assistance. 

Frequently Asked Questions - Pre-approval of eligible medical expenses

Through Health Connect, Great Eastern can issue you with a Certificate of Pre-Authorisation (PAC) which gives you a pre-approval of the medical costs that your Great SupremeHealth and Great TotalCare policies (if any) will cover, before your planned admission/surgery. 

With a PAC, you can now have a peace of mind and enjoy a cashless journey from your admission to the hospital to your discharge, as Great Eastern settles your pre-approved eligible medical expenses directly with the hospital (restructured/ private) or MOH accredited day surgery centre/clinic. 

Please note that for PAC  submissions from 17 June 2025, we will no longer be issuing PAC for admissions in in Mount Elizabeth Hospital (Orchard) and Mount Elizabeth Novena Hospital. PACs will be available for other hospitals and day surgery centres. 

Your Panel Specialist / Clinic can assist with your PAC request, via the following steps:

i. Please identify yourself as a Great Eastern Great SupremeHealth Life Assured when you visit our Specialist clinic. Please inform the clinic and panel specialist that you have been referred by Health Connect as the specialist profile is made available in Health Connect website.

ii. During the Specialist consultation, and a decision to proceed with a planned procedure/ admission / outpatient treatment is made, please inform our panel specialists that you would like to request for PAC and a pre-approval of eligible expenses before commencing with the treatment. 

Please note that for PAC submissions from 17 June 2025, we will no longer be issuing PAC for admissions in Mount Elizabeth Hospital (Orchard) and Mount Elizabeth Novena Hospital. PACs will be available for other hospitals and day surgery centres. 

iii. Our panel specialists will assist to fill in the digital request form with the information provided by both you and the attending specialist. You are required to provide your declaration and consent on the digital request form.

iv. Once the clinic completes the digital form, they will submit the request to Health Connect on your behalf and our Health Connect team will contact you on the outcome of the request.

v. Upon the approval of PAC, a digital copy of the Certificate of Pre-Authorisation (PAC), together with a letter of undertaking/ consent, will be emailed to you. To complete the process, please sign the letter of undertaking/ consent, and email it back to us.

With the pre-authorisation completed, Great Eastern can settle their pre-authorised medical and/or surgical expenses directly with the selected hospital. Our customers can then enjoy a hassle-free admission to and discharge from hospital.

For more enquiries, please contact Health Connect hotline at 6563 2233.

*PAC assessments may take between 3 - 10 working days, due to the complexity of the planned admission/ surgery.

**The issuance of PAC is for planned admission/surgery provided if the specialists are practising in the following in Singapore:

1. a Restructured Hospital; or
2. a +Private Hospital/Day Surgery Centre and on our panel.

+For PAC submissions from 17 June 2025, we will no longer be issuing PAC for admissions in Mount Elizabeth Hospital (Orchard) and Mount Elizabeth Novena Hospital. PACs will be available for other hospitals and day surgery centres. 

*Assessment of eligible medical expenses is based on the coverage on your Great SupremeHealth and Great TotalCare policies (if any). For expenses which are ineligible, payment will need to be made upon your discharge.

 

The pre-authorisation process would be the same, regardless of whether the specialist is a part of the Main Panel or the Extended Panel.

It includes:

  • Eligible in-patient hospitalisation expenses
  • Eligible surgical expenses
  • Eligible doctor's inpatient daily attendance fee
  • Eligible medical examinations and tests during hospitalisation, and
  • Eligible outpatient treatment expenses (limited to Kidney Dialysis Treatment, Cancer Treatment, Erythropoietin, Immunosuppressants for organ transplant and Long-term Parenteral Nutrition).

Please note the following items:

  • Pre and post hospitalisation bills
  • Short stay ward
  • Pregnancy and childbirth complication
  • Accidental dental treatment
  • Living donor organ transplant
  • Congenital abnormalities
  • Psychiatric treatment
  • Inpatient Sub-acute Care, Rehabilitation Care and/or Palliative Care
  • Overseas treatment
  • Hospital admissions in Mount Elizabeth Hospital (Orchard) and Mount Elizabeth Novena Hospital with effect from 17 June 2025

For questions on any of the above, please call our Health Connect hotline at 6563 2233. The claims for the above-mentioned items can either be submitted via e-filing or manually.

Please call our Health Connect hotline at 6563 2233 during operating hours for assistance.

Important Service Update 

Please be informed that our current GMCC hotline (8189 0988) and Health Connect hotline (6563 2233) will be merged into a single number - 6278 2929

For assistance, please Whatsapp or call us at (65) 6278 2929.

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  External Link Notification

This link will bring you to a third-party website which Great Eastern has no control ("3rd Party Website"). Any use of the 3rd Party Website will be subject to and any information you provide will be governed by the terms of the 3rd Party Website, including those relating to confidentiality, data privacy and security.

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