⚠️ ALERT: We have been alerted to calls from people posing as Great Eastern staff or agents on matters regarding CareShield Life. Please do not respond to such calls or divulge any personal information. 

Create a Great ID account

Use Great ID to sign in securely to digital services such as the Great Eastern app, eConnect and Great Eastern Rewards. 

Great ID is a unique sign-in identity used to manage your Great Eastern digital services. Great ID is available to both Great Eastern policyholders and non-Great Eastern policyholders.

Here are the steps to take to create a Great ID account. Please note our Privacy Policy before signing up:

  1. Go to the Great ID sign in screen on eConnect or any Great Eastern mobile applications (Great Eastern appGreat Eastern Rewards) and register for a Great ID account.
  2. Enter the following information:
    1. Your name.
    2. A valid email address. This will be used as your sign-in ID.
    3. Create a password.
  3. Follow the instructions on the next screen to verify your email address. You can find the verification code in your email inbox.

Note: If you get a message that there is already an account with the email address you provided, then it is likely that an account was created earlier. Please refer to “What should I do if I forget my password?” for instructions on how to retrieve your password.

Verifying yourself as a Great Eastern policyholder will allow us to give you access to the right digital services.

Here are the steps to take to verify yourself:

  1. If you already have Great ID but has not verified as policyholder, there are 2 ways to verify yourself
    1. Go to eConnect or Great Eastern app, sign in with your Great ID and follow the instructions to verify yourself as a Great Eastern Customer.
    2. Go to Great Eastern Rewards “Me” page, and verify yourself as a Great Eastern Customer.
  2. You will be asked to provide either,
    • Identification Number
    • Date of birth
    • Gender
    • Identification number
    • Policy number (from any one of your policies)
  3. OR

  4. A One-Time Password (OTP) will be sent to your mobile number in our records. If this is not your mobile number, on this page, select “Update your records”, and you can update us using SingPass MyInfo.
  5. Enter the OTP and you’re done with the verification process.

The policy number is an 8- or 10-digit number (omit the dash when key in the policy number) found in the following documents:

  • Policy schedule page
  • Renewal premium notice
  • Payment official receipt

Here’s an example of the policy schedule page:

Example of the policy schedule page

There might be a mismatch of your details in our records. Please update your details or contact our customer service.