Transfer of ElderShield Administration to the Government

As announced by the Ministry of Health (MOH) on 14 October 2021, the Government will be taking over the administration of the ElderShield scheme from the private insurers from 1 November 2021.

To facilitate the Government’s takeover of ElderShield, we have taken these steps:

  • stopped accepting new applications; and
  • ceased processing of claims and requests for changes to existing policies. The claims and requests will be forwarded to the Government for processing after 1 November 2021.

From 1 November 2021, we are unable to process your request. For requests or inquiries on ElderShield, you may submit them via Write to Us ( or call the Healthcare Hotline at 1800-222-3399 / +65 6222 3399 (overseas) from Monday to Friday, 8.00 am to 5.30 pm. For more information, please visit

If you have an ElderShield Supplement plan with us or with another insurer, the ElderShield Supplement plan will not be affected. You will continue to be served by us or your existing ElderShield Supplement insurer.

COVID-19 Relief measures by general insurers to end as planned on 31 December 2021

Policyholders currently on financial relief measures will continue to be supported until their next policy renewal.

The General Insurance Association of Singapore announced on 10 December 2021 that the sector-wide financial relief measures will conclude on 31 December 2021, as planned.

Policyholders who are currently on flexible premium instalment plans will continue to be supported under the financial relief scheme until their next policy renewal. From 1 January 2022, individuals and SMEs facing financial difficulties as a result of the ongoing COVID-19 pandemic can reach out to us to discuss suitable alternatives and assistance required.

Great Eastern General remains committed to provide support for insureds through times of uncertainty and will remain agile in responding to evolving protection needs.

Should you require assistance, we encourage you to contact your financial representative or click here to contact our Customer Service Officer.