1. Great Eastern nationwide Customer Service Centres and the Customer Service Careline will be closed from 16/2/2026 (Mon) at 1:00 PM to 18/2/2026 (Wed) in conjunction with the Chinese New Year celebration. Business will resume as usual on 19/2/2026 (Thu). In addition, selected Customer Service Centres specifically Alor Setar, Johor Bahru, Batu Pahat and Kluang will remain closed until 19/2/2026 (Thu) in observance of Awal Ramadan. Business will resume on 20/2/2026 (Fri). Thank you for your understanding, and we wish you a wonderful Chinese New Year and Awal Ramadan season!

 

2. SCAM ALERT! Be cautious of scammers who are pretending to offer personal bank loan with insurance coverage protection with condition of premium payments to be paid prior to releasing the approved loan amount. Do not fall victim to the scam!

 

3. We encourage you to take precautions when giving out any confidential information over the Internet. You will not be asked to provide personal details online to access our product information.

This year, we mark 117 years of helping people across the region protect what matters. To celebrate this milestone, we’re rolling out a year-long campaign across the region filled with meaningful programmes, initiatives and benefits for our customers.  

Get ready for a whole year of fun challenges, healthcare concierge services, family protection packages, first-of-its-kind tools on our mobile app and more. All of this has been designed to make protection more accessible, financial literacy more engaging, and life’s journeys more secure – so you can move forward with confidence as you Reach for Great. 

Here are some of the things we have in store for you