Welcome to Healthcare Services
At Great Eastern, we are committed to supporting your health journey with reliable, accessible, and quality-focused care. Healthcare Services connects you with a network of clinics, hospitals and pharmacies designed to meet your medical needs with expertise and care.
The Great Journey
Great is Having Exceptional Care in Your Health Journey
The Great Journey is a redefined healthcare journey, designed to deliver high-quality, cost-effective care through a trusted network of healthcare providers, comprising of The Great Journey Clinics, The Great Journey Hospitals and The Great Journey Pharmacies.
Customers will begin their care at The Great Journey Clinics and, when necessary, be seamlessly connected to The Great Journey Hospitals for further treatment.
Complimenting this, The Great Journey Pharmacies offer policyholders with an additional option to refill medications at reasonable prices, supported by trusted pharmacy stores providing professional advice, reliable supply, and exclusive wellness offers for added value and convenience.
Together with The Great Journey Clinics, Hospitals and Pharmacies, we are committed to enhancing every step of your healthcare journey — starting with your neighbourhood pharmacy, transitioning to primary care, and seamlessly moving to secondary or tertiary care when needed.
Frequently Asked Questions
1. What is The Great Journey Hospital, and how does it benefit policyholders?
The Great Journey Hospitals are a curated selection from our existing panel, recognised for their demonstrated commitment to delivering quality care, affordability, and exceptional service to our policyholders. Policyholders admitted to these hospitals will enjoy an enhanced and seamless experience, including:
Waiver for Administrative Charges
Includes charges usually not covered by medical card such as Admission Fee, Registration Fee, Medical Record Fee, and ID Band.
Waiver for Covid-19 Screening Test
Applies to screening conducted upon or during admission. Does not apply if the test is done purely for diagnostic reasons.
Waiver for Admission Cash Deposit
Cash deposit upon admission is waived to facilitate Hassle-Free admission. However, the hospital may collect deposit in the following:
1. For consultation/investigation/ treatment in the Emergency department prior to decision for Inpatient admission.
2. Prior to initial Guarantee Letter (GL) issuance.
3. Exceeded policy limit/entitlement or amount not covered by GL such as co-insurance, deductible & expenses related to policy exclusion.
4. Declined GL.
Priority Admission Service
Dedicated admission counter/ticketing machine/ lounge to support a smoother experience for Great Eastern policyholders.
Kiddo Express Programme
A streamlined and hassle-free admission for Life Assured aged 12 and below applicable to 10 selected acute infection diagnoses, without having to wait for Guarantee Letter (GL) processing.
Discharge without Final Guarantee Letter (FGL) with minimal deposit
Hospitals will proceed with the discharge process without waiting for the FGL by collecting a small deposit (RM300-RM500) to cover estimated non-covered charges. This is in addition to any co-insurance or deductible, if applicable.
Gesture of Care upon Admission
Exclusive items such as fruit basket, admission gift with greeting card, complimentary meal/ voucher for guardians for inpatient admissions with minimum one (1) night stay (excluding daycare & ICU admission cases).
These services are extended on a best-effort basis, vary by hospital, and are subject to availability and may change from time to time.
2. How are The Great Journey hospitals different from panel hospitals?
While all panel hospitals are part of our approved network, The Great Journey hospitals are those that have committed to provide additional value and enhanced support to policyholders through closer collaboration with us under The Great Journey programme.
3. How can policyholders find the nearest The Great Journey Hospital?
Policyholders can search for the nearest The Great Journey Hospitals using the Panel Locator available on our corporate website.
1. What is The Great Journey Clinic?
The Great Journey Clinics are general practitioner (GP) clinics that are part of The Great Journey initiative. Together with The Great Journey Clinics, we are committed to making quality primary care more accessible and reasonable for you and your family. Our dedicated team provides trusted care close to home and ensures a seamless transition to The Great Journey Hospitals for advanced treatment when necessary. We’re here for you, at every step of your healthcare journey.
2. Do policyholders need to visit The Great Journey Clinic first, or can they seek treatment outside The Great Journey network?
The treatment pathway depends on the terms and conditions of the respective medical plan.
Some medical plans require policyholders to begin their treatment at The Great Journey Clinic, with referral to The Great Journey Hospital when further care is necessary. For other plans, starting treatment at The Great Journey Clinic may not be mandatory, but policyholders are still encouraged to follow The Great Journey pathway for a more coordinated care experience.
Policyholders are advised to refer to their policy contract, or consult their servicing agent, or contact our Healthcare Services careline to confirm the details of their medical plan.
3. How can policyholders find the nearest The Great Journey Clinic?
Policyholders can search for the nearest The Great Journey Clinics using the Panel locator available on our corporate website.
1. What is The Great Journey Pharmacy?
The Great Journey Pharmacies are selected pharmacy partners under The Great Journey initiative – offering Great Eastern policyholders’ convenient access to health screenings, medication support, exclusive in-store purchase offers, and PharmaAssist service via WhatsApp for professional advice.
Policyholders can search for the nearest The Great Journey Pharmacy here .
2. Why is Great Eastern introducing The Great Journey Pharmacy Partnership?
This partnership is part of Great Eastern’s commitment to holistic wellness, extending healthcare access beyond hospital or clinical settings, bringing everyday health value closer to our policyholders, extending support from medical claims to daily health needs. On-ground, participating outlets will display the “TGJ Partner” sticker at their entrance or visible area for easy recognition.
The pharmacies are chosen based on their nationwide presence and accessibility to policyholders, as well as their commitment to health and wellness services, including professional support by certified pharmacists, nutritionists, dietitians, and doctors. The list of The Great Journey Pharmacies will be reviewed and expanded periodically to enhance accessibility and variety for policyholders.
3. How should policyholders redeem complimentary health screening & in-store offers?
a. Download and log in to the Great Eastern Rewards Malaysia App
b. Complete in-app account verification
c. Go to the “The Great Journey Pharmacy Privileges” section
d. Select any voucher offered by any of The Great Journey Pharmacies
e. Scan the QR code at the pharmacy to enjoy the offer
4. How should policyholders access PharmaAssist service?
a. Download and log in to the Great Eastern Rewards Malaysia App
b. Complete in-app account verification
c. Click on the “PharmaAssist” in-app banner
d. Click on the preferred PharmaAssist service provided by any of The Great Journey Pharmacies
e. User will be redirected to dedicated WhatsApp line to start chat with the e-Pharmacist for advice
5. Do participating pharmacies or offers change over time?
Yes. The list of participating pharmacies and offers may change or expand from time to time, depending on partnership arrangements. This includes items such as medications, supplements, health and wellness products, rehabilitation aids, and medical appliances like blood sugar monitor
6. What is PharmaAssist?
PharmaAssist offers dedicated WhatsApp support to our policyholders at no additional cost. This service is designed to assist with enquiries related to medication and pharmacy matters and is managed directly by participating pharmacies. Advice is provided independently by qualified pharmacy professionals including registered pharmacists, nutritionists, dietitians, or doctors of the pharmacies. Great Eastern is not responsible for any advice, recommendations, or outcomes resulting from this service. The guidance offered through PharmaAssist does not represent Great Eastern, nor does it override or influence the Company’s claims decisions.
7. Can policyholders claim for medication purchased at these pharmacies?
Yes. The prescribed medication can be reimbursed under post-hospitalization benefits, provided if it falls within the eligible period in the policy and subject to the applicable terms and conditions. Policyholders should keep the treating doctor’s prescription—which should clearly state the date,, blood pressure monitor etc. Future collaborations or additional pharmacy perks will be progressively introduced in future phases.
For the latest offers and partners, policyholders should always refer to the Great Journey Pharmacy Privileges section in the Great Eastern Rewards Malaysia App before visiting a pharmacy.
All in-store purchase offers, product prices, and health advice are managed directly by the participating pharmacies. Great Eastern does not control product pricing or provide any medical advice. The offers are solely at the discretion of each participating pharmacy and the product types and promotions may vary from time to time. diagnosis/indication, medication name, dosage, frequency, and duration of supply—along with the original receipts when submitting claims.
8. Who can policyholders contact for assistance?
- Technical issues or redemption-related inquiries: Email us at rewards-my@greateasternlife.com
- Sign-up or policyholder verification issues in the app: Contact our Customer Service Careline at 1300-1300-88
- Pharmacy-related issues: Contact us via Healthcare Services careline at 1300-1300-18 or email us at healthcareservices@greateasternlife.com
List of advanced medical treatments
Note: The following list of advanced medical treatments is non-exhaustive and is subject to periodic revision by Great Eastern Life Assurance (Malaysia) Berhad.
No. |
Advance Medical Treatment |
Description |
1 |
BRACHYTHERAPY |
Brachytherapy is a type of internal radiation therapy which includes interstitial radiation, intra-cavitary radiation, and high-dose rate or low-dose rate radiation. A sealed radiation source in the form of seeds, ribbons or capsules will be placed in the body, inside or next to the tumour area, through a catheter or applicator. Brachytherapy is often used to treat cancers of the head and neck, eye, breast, cervix and prostate. |
2 |
CRYOABLATION |
Also known as cryosurgery. It is a form of minimally invasive treatment done using a hollow needle called cryoprobe, liquid nitrogen or argon gas under imaging guidance for individuals with localised cancer or as salvage therapy for recurrent cancer following failure of radiation therapy. Cryoablation freezes the diseased tissue and destroys the cells of the treated area. It is used to treat tumours of the skin, bone, liver, kidney, cervix and arrhythmia. |
3 |
GAMMA KNIFE |
Gamma Knife radiosurgery is a non-invasive radiation therapy for brain tumours that allows most of the patient’s healthy brain tissue to be reserved. It is a specific form of radiation therapy that focuses intense beams of gamma rays with pinpoint precision to treat brain lesions. Usually, only sedation or local anaesthesia is needed for this treatment. Patients do not have to go under the knife and its outcome is similar to that of a surgical procedure. |
4 |
HORMONE THERAPY FOR CANCER |
Hormone therapy, also known as hormonal or endocrine therapy, is a cancer treatment that slows or stops the growth of cancer (e.g. prostate and breast cancers that are hormone-receptor-positive). It is often used before surgery (neoadjuvant) to shrink the tumour size, or after surgery (adjuvant) to reduce recurrence risk. Hormone therapy works by either lowering the hormone level in the body, or blocking the hormonal action on the cancer cells. |
5 |
IMMUNOTHERAPY FOR CANCER |
Immunotherapy is a type of cancer treatment that stimulates or suppresses the patient’s natural immune system to fight cancer, and certain infectious or autoimmune disorders. Types of immunotherapy include cytokines, cancer vaccines, Bacillus Calmette-Guerin (BCG), and monoclonal antibodies. |
6 |
INTENSITY MODULATED RADIOTHERAPY (IMRT) |
IMRT is used to treat cancers. The goal of the treatment is to target the radiation so that nearby healthy tissue is not harmed. The radiation beams are carefully customised to match the size of the tumour, where they can move in an arc with the intensity of each beam varied. The result is a previsely controlled treatment that delivers the appropriate radiation dose as safely and efficiently as possible. |
7 |
NEUTRON BEAM RADIATION THERAPY (NBRT) |
NRBT is a form of external beam radiation therapy (ERBT) used in inoperable tumours or tumours that are resistant to conventional radiation therapy. It involves a sophisticated stereotactic method in which high energy neutrons (neutral charge subatomic particles) are exerted to accurately target the diseased tissue mass localised using computed tomography (CT). Often used in salivary gland cancers, soft tissue sarcoma and prostate cancers. |
8 |
PROTON BEAM RADIOTHERAPY (PBRT) |
Proton Beam Radiotherapy (PBRT) is a type of external beam radiation therapy (EBRT) that utilises protons (positively charged subatomic particles) that are precisely targeted to a specific tissue mass. Coverable for brain tumour, breast cancer, bone cancer, gastrointestinal tumour and prostate cancer. |
9 |
ROBOTIC PROSTATECTOMY |
Also known as robotic-assisted laparoscopic radical prostatectomy. This laparoscopic surgery is performed using the robotic approach which can only be controlled by experienced surgeons to remove prostate and nearby diseased tissues with more precision through small abdominal incisions. It is less invasive than conventional prostatectomy. |
10 |
STEM CELLS FOR HEMATOPOIETIC CELLTRANSPLANT FOR HAEMATOLOGICAL MALIGNANCIES |
Hematopoietic stem cell transplantation (HSCT) refers to intravenous infusion of healthy hematopoietic progenitor cells either autologous (stem cells from the same person going for transplant) or allogeneic (stem cells from a compatible donor other than the patient), harvested from bone marrow or peripheral blood to replace aberrant or dysfunctional cells in a patient. Examples of hematologic or blood cancers are leukaemia, lymphoma and multiple myeloma. |
11 |
TARGETED THERAPY FOR CANCER |
Targeted therapy is a type of cancer treatment that targets proteins that control how cancer cells grow, divide and spread. It interferes with specific proteins that help tumours grow and spread throughout the body. Types of targeted therapy include small-molecule drugs and monoclonal antibodies. |
12 |
DEEP BRAIN STIMULATION (DBS) |
DBS uses a surgically implanted, battery-operated medical device called a neuro stimulator and electrodes to deliver electrical stimulation to targeted areas in the brain that control movement and block abnormal nerve signals that cause tremors and other Parkinson’s Disease symptoms. |
13 |
JOINTREP (CARTILAGE SCAFFOLD FOR KNEE) |
JointRep is a cartilage regeneration technology that uses an injectable biopolymer hydrogel implant, in combination with microfracture surgery, to provide a minimally invasive restorative treatment for traumatic or arthrosis cartilage defects of severe grades, for reducing joint pain and improving joint functions. |
14 |
VAGUS NERVE STIMULATION (VNS) |
VNS is a form of neuromodulative adjunct treatment that alters nerves activity, indicated in patients 4 years of age and older with epilepsy who are resistant to conservative medical therapy. VNS is also used adjunctively in stroke rehabilitation, that aids in restoring motor function in patients who suffered from ischemic stroke. VNS involves surgically implanted, battery-powered medical device which comprises a vagus nerve stimulator (pulse generator) and a lead wire (insulated wire) with electrodes at the end of the wire. After sedation, the battery-operated stimulator will be implanted in the upper left chest with one end of the lead wire attached to the stimulator and another end threaded up to coil around the vagus nerve, that receives electrical impulsesgenerated by the stimulator. |
Information updated as on December 2023.
Disclaimer
Note: The list of advanced treatments above is non-exhaustive and subject to periodic revision by Great Eastern Life Assurance (Malaysia) Berhad (GELM)
- The coverage is subject to policy benefits with terms and conditions applied, given the medical condition is not pre-existing/non-disclosure/does not fall under policy exclusion
- GELM medical plans cover the above treatment procedures and drugs that have been approved by the Ministry of Health (MOH), Malaysia and the Food and Drug Administration (FDA), United States. Any treatment or drug which is still under clinical research or trial will NOT be covered, and any external implantable prosthetic devices/appliances not limited to the above treatments will NOT be covered as per policy exclusion.
- The advanced treatments listed above will be covered under GELM medical plans only if they are deemed medically necessary and are justified by the treating physician to be the most optimal treatment in patient’s best interest, subject to the terms and conditions as per outlined in the policy contract
For enquiries, please call Healthcare Service Careline at 1300–1300 18 or email healthcareservices@greateasternlife.com
Great Eastern Panel Hospital and Specialist Listing
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Find a Panel Hospital or Specialist near you here.
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