1. Great Eastern nationwide Customer Service Centres and the Customer Service Careline will be closed from 16/2/2026 (Mon) at 1:00 PM to 18/2/2026 (Wed) in conjunction with the Chinese New Year celebration. Business will resume as usual on 19/2/2026 (Thu). In addition, selected Customer Service Centres specifically Alor Setar, Johor Bahru, Batu Pahat and Kluang will remain closed until 19/2/2026 (Thu) in observance of Awal Ramadan. Business will resume on 20/2/2026 (Fri). Thank you for your understanding, and we wish you a wonderful Chinese New Year and Awal Ramadan season!

 

2. SCAM ALERT! Be cautious of scammers who are pretending to offer personal bank loan with insurance coverage protection with condition of premium payments to be paid prior to releasing the approved loan amount. Do not fall victim to the scam!

 

3. We encourage you to take precautions when giving out any confidential information over the Internet. You will not be asked to provide personal details online to access our product information.

Great Eastern Corporate App:
Deletion of Account 

Your data can be deleted from the Great Eastern Corporate App by following these procedures:

Requests for data deletion due to resignation, death, or any other reasons must be submitted in writing to the company's designated human resource representative.

The company's designated human resource representative will submit the request in writing to Great Eastern Life. We will review and process the request based on the Employee Benefit Policy’s terms and conditions. Upon approval, the deletion will be effective within 120 days.