Important Update on Great Eastern General Malaysia Individual Medical Insurance Products

As part of a review of our business priorities and product portfolio, Great Eastern General Insurance (Malaysia) (GEGM) will stop accepting new applications for all Individual Medical products effective 1 November 2026.

We understand that changes like this may raise questions, and we would like to reassure our customers that this decision applies only to new applications. If you already have an Individual Medical policy with us, your coverage remains fully in force, and you can continue to enjoy the protection, servicing, renewals, and claims support provided under your policy, subject to its terms and conditions.

Most importantly, the Great Eastern Group remains committed to helping Malaysians meet their medical and health protection needs. Through Great Eastern Life Malaysia (GELM) and Great Eastern Takaful Berhad (GETB), the Great Eastern will continue to offer medical and health insurance solutions, ensuring customers continue to have access to the protection they need.

GEGM will stop accepting new applications for Individual Medical products from 1 November 2026. Customers who wish to apply may continue to do so until 31 October 2026. Any applications received on or before that date will continue to be processed under our normal assessment procedures.

Yes, absolutely. You may continue to submit a new application up to 31 October 2026. To help ensure a smooth application process, we encourage customers to submit their applications and supporting documents as early as possible.

If you are considering medical coverage, we recommend speaking with your servicing agent sooner rather than later so that they can assist you through the application process.

You can rest assured that applications received before 1 November 2026 will continue to be assessed and processed in accordance with our normal underwriting procedures.

To help avoid any delays, we encourage customers to provide all required information and supporting documents promptly. Our teams will continue to support applicants throughout the assessment process.

No, your existing policy will not be affected.

If you already have an Individual Medical policy with GEGM, your coverage remains in force and you will continue to enjoy the benefits and protection provided under your policy, subject to its terms and conditions. 

We want to give our customers peace of mind that this change affects only new applications. Your existing coverage remains unchanged, and we remain committed to supporting you every step of the way.

Yes.

Existing Individual Medical policies will continue to be eligible for renewal in accordance with the applicable policy terms, conditions, and product provisions.

We remain committed to supporting our existing policyholders and helping you maintain the protection that is important to you and your loved ones.

Absolutely.

Eligible claims under inforce Individual Medical policies will continue to be assessed and paid in accordance with the policy terms and conditions, just as they are today.

Our commitment to supporting customers during times when they need us most remains unchanged, and you can continue to rely on us for claims support and assistance.

Yes, certainly.

Customers can continue to access policy servicing, claims support, customer assistance, and other after-sales services through our usual channels.

We remain fully committed to serving our existing policyholders and ensuring that you continue to receive the support and assistance you need with confidence and peace of mind.

Requests to upgrade a plan, increase coverage, or make certain policy changes will continue to be considered based on the applicable product rules, underwriting requirements, and company guidelines in effect at the time of the request.

If you are considering any changes to your coverage, we encourage you to speak with your servicing agent, who will be able to guide you on the options available based on your individual circumstances.

Yes, requests for reinstatement of existing policies may continue to be considered in accordance with the policy provisions and prevailing company guidelines.

If your policy has lapsed, please contact your servicing agent or GEGM as soon as possible. Our team will be happy to guide you through the reinstatement requirements and available options.

While GEGM will no longer accept new applications for Individual Medical products from 1 November 2026, customers can continue to explore medical and health insurance solutions available within the Great Eastern Group through Great Eastern Life Malaysia (GELM) and Great Eastern Takaful Berhad (GETB).

We remain committed to helping customers find suitable protection solutions for their needs. If you would like to explore your options, please reach out to your servicing agent, visit our branches, or contact our Customer Service Careline at 1300-1300-88, available Monday to Friday, 8.30 a.m. – 5.15 p.m.

Alternatively, you may visit us at the below webpage for more information

If you have any questions about this change or your existing policy, please reach out to your servicing agent or contact Great Eastern through our customer service channels.

We understand that changes to insurance products may sometimes raise concerns, and we are here to help. Our team remains committed to supporting you and ensuring that you continue to receive the assistance, care, and service you need throughout this transition.

No. Following the cessation of new business for Individual Medical products, GEGM will not offer or perform any conversions from existing Family Plan policies to Individual Medical policies. 

We understand this may be an important consideration for affected policyholders. Agents are encouraged to engage customers early to help them understand their available options and plan for their future protection needs.