1. Great Eastern nationwide Customer Service Centres and the Customer Service Careline will be closed from 16/2/2026 (Mon) at 1:00 PM to 18/2/2026 (Wed) in conjunction with the Chinese New Year celebration. Business will resume as usual on 19/2/2026 (Thu). In addition, selected Customer Service Centres specifically Alor Setar, Johor Bahru, Batu Pahat and Kluang will remain closed until 19/2/2026 (Thu) in observance of Awal Ramadan. Business will resume on 20/2/2026 (Fri). Thank you for your understanding, and we wish you a wonderful Chinese New Year and Awal Ramadan season!

 

2. SCAM ALERT! Be cautious of scammers who are pretending to offer personal bank loan with insurance coverage protection with condition of premium payments to be paid prior to releasing the approved loan amount. Do not fall victim to the scam!

 

3. We encourage you to take precautions when giving out any confidential information over the Internet. You will not be asked to provide personal details online to access our product information.

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Important Note - Cessation of PIAM Approved Repairer Scheme

PIAM Approved Repairer Scheme (PARS) will cease officially on 1 August 2025, in line with industry-wide initiatives.

 

For Private Car Comprehensive and Third Party, Fire & Theft policies issued before 26 October 2024 still reference PARS in the definition of “Approved Repairer”, customer may continue to send the accident vehicle to either:

  • Our panel workshops, or
  • Any PARS workshop that remains listed under PIAM as of 31 July 2025 from 1 August 2025 until the respective policy expiry date.

 

For Private Car policies issued from 26 October 2024 onwards, the definition of “Approved Repairer” no longer includes PARS. Therefore, in the event of an accident repair, the arrangement will follow the updated policy wording, with panel workshops being the primary option.

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  External Link Notification

This link will bring you to a third-party website which Great Eastern has no control ("3rd Party Website"). Any use of the 3rd Party Website will be subject to and any information you provide will be governed by the terms of the 3rd Party Website, including those relating to confidentiality, data privacy and security.

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