1. If you are affected by flood and hold an eligible policy with us, please click here to submit your claim.

 

2. SCAM ALERT! Be cautious of scammers who are pretending to offer personal bank loan with insurance coverage protection with condition of premium payments to be paid prior to releasing the approved loan amount. Do not fall victim to the scam!

 

3. We encourage you to take precautions when giving out any confidential information over the Internet. You will not be asked to provide personal details online to access our product information.

 

4. We have updated our Customers’ Personal Data Protection Notice to ensure greater transparency and control over your personal data. We remain committed to protecting your privacy and ensuring your personal data is managed responsibly and securely. You can view the full updated notice here.

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Insurers and Takaful Operators-Repairers Code of Conduct

Bank Negara Malaysia (BNM) issued the Insurers and Takaful Operators-Repairers Code of Conduct (the Code) in December 2024 with the objective of enhancing public trust and confidence in the motor claims and repairs industries. The Code sets out minimum standards on fair, timely and professional conduct that must be met by insurers carrying on motor insurance and takaful business and Repairers, to promote more effective collaboration between the relevant industry players, to ensure fairer outcomes for consumers. Additionally, the Code imposes a requirement on each insurer to establish and administer a dedicated Internal Dispute Resolution (“IDR”) process to facilitate fair, transparent and timely resolution of disputes relating to motor vehicle repairs and claims process between insurers and the Repairers.


Mandatory Participation for all Panel Repairers. All our panel repairers must participate and comply with the Code as part of their Service Level Agreements with us. Non-Panel Repairers are encouraged to participate in the Code voluntarily.


For more information, please refer to the following details:

Insurers and Takaful Operators-Repairers

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