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Claims

To make your insurance claim, please select from the dropdown menu below. Simply follow the step by step guide to submit your claim.

Make a Life Insurance claim

What type of claim do you want to make?

Make a General Insurance claim

Please click here for motor and non-motor claim form, list of panel workshop, panel of hospitals and specialists etc.


Step 1: Get the following documents

For official proof and verification, we would require you to submit the following documents for the type of claim you are making.

Document Requirements for Accident Rider Claim:

  1. Accident Claim Form - Claimant's Statement
  2. Accident Claim Form - Attending Physician Statement
  3. Original copy of Letter of Authorisation/Consent (3 copies)
  4. Life Assured's NRIC duly certified
  5. Claimant's NRIC duly certified (if different from Life Assured)
  6. Original/Certified True Copy Medical Certificates
  7. Police Report duly certified, if applicable
  8. Hospital bill(s) and Payment Receipt(s) duly certified
  9. Original Bills and original Payment Receipts (applicable for benefit plans with medical expenses reimbursement claims)
  10. X-ray, MRI, CT scan or other radiology reports duly certified (applicable for cases with fractures/prolapsed intervertebral disc)
  11. Direct Credit Form

Step 2: Submit documents

Once you have downloaded and completed the relevant claim forms, please submit the claim to us together with the required documents for assessment.
Please submit all claims documents personally at our Customer Service Centre located at the mezzanine floor at the head office or the nearest branch.

Head office:
Menara Great Eastern
303 Jalan Ampang, 50450 Kuala Lumpur

We will write to you to inform you of the status of the claim.

We know you are keen to get a reply quickly, and you can be sure that we are doing our utmost to get back to you as soon as possible. Thank you!

To read frequently asked questions about claims, click here.

Check Claim Status for Life Insurance

Upon filing a claim, you may check on the status of your submission by emailing us at:


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Great Eastern Holdings Ltd | Great Eastern Life Assurance Co Ltd | Great Eastern General Insurance Ltd
Great Eastern Holdings Ltd | Great Eastern Life Assurance Co Ltd | Great Eastern General Insurance Ltd