For official proof and verification, we would require you to submit the following documents for the type of claim you are making.
Document Requirements for Living Assurance Claim:
|Living Assurance Claim – Applicable Covered Event||Additional Medical Questionnaire to be completed by the attending doctor|
a) Blindness / Total Loss of Sight
b) Loss of Speech
c) Deafness / Total Loss of Hearing
a) Full Blown AIDS
b) HIV Infection due to Blood Transfusion
c) AIDS Cover for Medical Staff
a) End Stage Kidney Failure
b) Systemic Lupus Erythematosus (SLE) With Lupus Nephritis
a) End Stage Liver Failure
b) Fulminant Viral Hepatitis
|a) End Stage Lung Disease|
|a) Major Burns|
Once you have downloaded and completed the relevant claim forms, please submit the claim to us together with the required documents for assessment.
Please submit all claims documents personally at our Customer Service Centre located at the mezzanine floor at the head office or the nearest branch.
Menara Great Eastern
303 Jalan Ampang, 50450 Kuala Lumpur
We will write to you to inform you of the status of the claim.
We know you are keen to get a reply quickly, and you can be sure that we are doing our utmost to get back to you as soon as possible. Thank you!
To read frequently asked questions about claims, click here.