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To make your insurance claim, please select from the dropdown menu below. Simply follow the step by step guide to submit your claim.

Make a Life Insurance claim

What type of claim do you want to make?

Make a General Insurance claim

Please click here for motor and non-motor claim form, list of panel workshop, panel of hospitals and specialists etc.

Step 1: Get the following documents

For official proof and verification, we would require you to submit the following documents for the type of claim you are making.
Document Requirements for Living Assurance Claim:

  1. Living Assurance Claim Form - Personal Statement
  2. Confidential Medical Certificate (Cancer)
  3. Confidential Medical Certificate (Brain, Nerve & Muscle related condition) - to be completed by Consultant Neurologist
  4. Confidential Medical Certificate (Heart related conditions)
  5. Required documents under Other Illnesses:
  6. Original copy of Letter of Authorisation/Consent (3 copies)
  7. Life Assured's NRIC duly certified
  8. Claimant's NRIC duly certified (if different from Life Assured)
  9. All relevant diagnostic test results or reports duly certified for individual Covered Event.
    Please refer to below:
    1. For policies incepted prior to Y2012
    2. For policies incepted after Y2012
  10. Direct Credit Form

Step 2: Submit documents

Once you have downloaded and completed the relevant claim forms, please submit the claim to us together with the required documents for assessment.
Please submit all claims documents personally at our Customer Service Centre located at the mezzanine floor at the head office or the nearest branch.

Head office:
Menara Great Eastern
303 Jalan Ampang, 50450 Kuala Lumpur

We will write to you to inform you of the status of the claim.

We know you are keen to get a reply quickly, and you can be sure that we are doing our utmost to get back to you as soon as possible. Thank you!

To read frequently asked questions about claims, click here.

Check Claim Status for Life Insurance

Upon filing a claim, you may check on the status of your submission by emailing us at:

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Great Eastern Holdings Ltd | Great Eastern Life Assurance Co Ltd | Great Eastern General Insurance Ltd
Great Eastern Holdings Ltd | Great Eastern Life Assurance Co Ltd | Great Eastern General Insurance Ltd