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Great ID

One ID, zero hassle
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Sign up for a Great ID account and gain access to apps and services such as the eConnect, UPGREAT and GETGREAT.

How to sign up

You can sign up for Great ID through any of these digital apps or services:

One Great ID for all your Great Eastern digital access

Watch how simple it is to create a new Great ID, whether you are an existing Great Eastern customer or not.

Video for One Great ID for all your Great Eastern digital access
One Great ID for all your Great Eastern digital access

Great ID gives you secured access, regardless if you are a policyholder or not.

An ID for everyone

An ID for everyone

Great Eastern policyholders can use GREAT ID to access policy services, and everyone else can use it to access UPGREAT and GETGREAT.

A personalised experience

A personalised experience

Get personalised experience on our platforms with the GREAT ID, and access the right digital services.

We value your privacy

We value your privacy

Great ID gives you a peace of mind, with two-factor authentication, and biometric sign-in for added security.

FAQs

Getting started

Great ID is a unique sign-in identity used to manage your Great Eastern digital services. Great ID is available to both Great Eastern policyholders and non-Great Eastern policyholders.

All you need is a valid email address.

Yes, you can create your own Great ID account, to access UpGreat and GetGreat mobile applications but you will not have access to features exclusive to Great Eastern Policyholders.

We encourage you to have a unique Great ID account to ensure that you are given access to the right services.

Here are the steps to take to create a Great ID account. Please note our Privacy Policy before signing up:

  1. Go to the Great ID sign in screen on eConnect or any Great Eastern mobile app (UpGreat and GetGreat) and register for a Great ID account.
  2. Enter the following information:
    1. Your name.
    2. A valid email address. This will be used as your sign-in ID.
    3. Create a password.
  3. Follow the instructions on the next screen to verify your email address. You can find the verification code in your email inbox.

Note: If you get a message that there is already an account with the email address you provided, then it is likely that an account was created earlier. Please refer to “What should I do if I forget my password?” for instructions on how to retrieve your password.

Sign in with your Great ID at sso-myweb.greateasternlife.com to change your password.

For Great Eastern policyholders

Verifying yourself as a Great Eastern policyholder will allow us to give you access to the right digital services.

Here are the steps to take to verify yourself:

  1. There are 2 ways to verify yourself
    1. Go to eConnect sign in with your Great ID, a link will be given to verify yourself as a Great Eastern Customer.
    2. Go to UpGreat or GetGreat “Me” page, and verify yourself as a Great Eastern Customer.
  2. You will be asked to provide either,
    • Identification Number
    • Date of birth
    • Gender
  3. OR

    • Identification number
    • Policy number (from any one of your policies)
  4. A One-Time Password (OTP) will be sent to your mobile number in our records. If this is not your mobile number, please refer to “How Do I Update My Mobile Number” for instructions on how to update your mobile number.
  5. Enter the OTP and you’re done with the verification process.

The policy number is an 8- or 10-characters found in the following documents:

  • Quarterly statement
  • Policy schedule page
  • Renewal premium notice
  • Payment official receipt

There might be a mismatch of your details in our records. Please update your details or contact our customer service.

Update your mobile number with us to remain contactable.

For Great Eastern Life Assurance Policy Holder, please download and complete this form and email it to: wecare-my@greateasternlife.com

For Great Eastern General Insurance Policy Holder, please download and complete this form and email it to: GICare-MY@greateasterngeneral.com

You will still be able to sign in to your Great ID account and continue using UpGreat and GetGreat.

Troubleshooting

  1. In the Great ID sign in screen, go to the “forgot your password” link.
  2. Enter your email address.
  3. Verify your email address by using the verification code sent to your email inbox.
  4. Enter a new password.

You can unlock your account by resetting your password via the “forgot your password” link.

For Great Eastern Life Assurance Policy Holder, you may reach us at:
Email: wecare-my@greateasternlife.com

For Great Eastern General Insurance Policy Holder, you may reach us at:
Email: GICare-MY@greateasterngeneral.com

Customer Service Careline:
1300-1300 88 or +603 4259 8888 (Calling from Overseas)

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