Value Up Medical Coverage Campaign (Investment-linked)

1.        What is Value Up Medical Coverage Campaign?

Value Up Medical Coverage Campaign (“Campaign”) offers Selected Customer (refer to Question 3 below) who currently has an active medical policy as per the listed unit deducting medical rider(s) (“Existing Medical Rider”) (refer to Question 4 below) the opportunity to convert the Existing Medical Rider to our latest unit deducting medical rider(s), which offers enhanced medical benefits without requiring medical underwriting.

The Selected Customer can choose to convert their Existing Medical Rider(s) to our latest unit deducting medical rider(s) in one of the following options:

Note: Terms and conditions apply.

2.      What is the offer period of the Campaign?

The Campaign is available for a limited period from 10 October 2025 to 31 December 2025 (both days inclusive). Application must be submitted within the stipulated period and the Company will not accept any application submitted outside of the stipulated period.

3.      Who is eligible for this Campaign?

Only customers who received the offer letter (“Selected Customer”) are eligible for this Campaign.

4.      Which unit deducting medical riders are eligible for this Campaign?

This Campaign is available for the selected withdrawn unit deducting medical riders listed below:

^*PROTECTION BY PIDM ON BENEFITS PAYABLE FROM THE UNIT PORTION OF THIS POLICY/PRODUCT IS SUBJECT TO LIMITATIONS. Please refer to PIDM’s TIPS Brochure or contact Great Eastern Life Assurance (Malaysia) Berhad or PIDM (visit www.pidm.gov.my).

5.      What is the minimum and maximum entry age of GMVE / GMVPE?

The minimum entry age is 14 days attained age and the maximum entry age is 55 years next birthday.

6.      What is The Great Journey pathway under GMVE / GMVE+GMVPE? How does it work?

The Great Journey pathway is a redefined healthcare journey designed to deliver high-quality, cost-effective care through a trusted network of healthcare providers, comprising of The Great Journey Clinics and The Great Journey Hospitals. Customers will begin their care at The Great Journey Clinics and when necessary, be seamlessly connected to The Great Journey Hospitals for further treatment. Customers who seek treatment within The Great Journey network may receive additional support and value-added services to enhance their experience.

Notes:

1. Please refer to The Great Journey webpage at my.gelife.co/tgjoverview for further details.

2. You may search for your nearest The Great Journey Clinic and/or Hospital on our Panel Locator at my.gelife.co/tgjlocatorsearch.

3. Co-insurance (up to RM20,000 per policy year) is applicable on top of the RM500 deductible if the life assured does not completely follow the designated medical pathway under The Great Journey. Please refer to The Great Journey webpage, Product Disclosure Sheet and policy contract for further details.

7.      What is the Room & Board (R&B) options available for the converted GMVE / GMVE + GMVPE in this Campaign?

There is only one (1) R&B option of RM200 available for the converted GMVE / GMVE + GMVPE as shown in the table below:

8.      What are the deductible options available for the converted GMVE / GMVE + GMVPE under this Campaign?

There is only one (1) deductible option of RM500 available for the converted GMVE / GMVE + GMVPE in this Campaign.

9.      Can I opt for other deductible option which is different from what is offered?

No, you can only convert to either one of the options in Question 1 above i.e. GMVE or GMVE + GMVPE as stated in the offer letter. If you wish to convert to another deductible option, you may choose to buy GREAT MediValue and GREAT MediValue Plus (if applicable), which offers similar benefits but requires medical underwriting and a standard waiting period shall apply.

10.   Can I add on other riders or change existing riders when performing the authorisation to convert in e-Connect?

No, you are only offered to convert to GMVE or GMVE + GMVPE as stated in the offer letter. If you are interested in adding other rider(s) or changing any existing rider(s), you can contact your servicing agent for assistance. Please note that any changes will be subject to the standard underwriting process.

11.     Is medical underwriting required to convert my Existing Medical Rider to GMVE / GMVE + GMVPE offered under this Campaign? Is there any waiting period?

No, this Campaign offers guaranteed acceptance with no medical underwriting for the Selected Customer. Furthermore, waiting periods are waived provided your Existing Medical Rider has passed their waiting periods. Otherwise, the waiting period will continue to be applicable in GMVE / GMVE + GMVPE for the remaining term if the waiting period has not yet passed in your Existing Medical Rider.

12.   How do I know if I am selected for the offer in this Campaign?

You will receive an SMS, WhatsApp and/or email notification regarding this offer. If you are an e-Connect user, you may view/download the offer letter in e-Connect under My Document >> Important Notification. Your servicing agent will have a copy of your offer letter too.

If you are not an e-Connect user, please sign up at https://econnect-my.greateasternlife.com. You are required to sign up for an e-Connect account as e-Connect is a dedicated portal for our customers to view their insurance portfolio, perform selected transactions online and check the status of their claims.

13.   If I am not a Selected Customer, can I appeal to the Company to convert my Existing Medical Rider under this Campaign?

No, the offer in this Campaign is offered to the Selected Customer only. However, if you are not selected or if you are selected but did not convert your Existing Medical Rider within the offer period of the Campaign, you can choose to buy GREAT MediValue and GREAT MediValue Plus (if applicable), which offers similar benefits but requires medical underwriting and a standard waiting period shall apply.

14.   How do I accept the offer in this Campaign to convert my Existing Medical Rider?

You may accept this offer via My Service Request in e-Connect (Step-by-Step Guide) before the validity date stated in the offer letter, or contact your servicing agent for more details.

15.   What happens if my Existing Medical Rider is undergoing a claim process? Can it be converted under this Campaign, and how will the claims be paid?

If your Existing Medical Rider is eligible and fulfills all the terms and conditions of the Campaign, the conversion can proceed even if there is an ongoing claim process under the Existing Medical Rider. Claim submission under GMVE or GMVE + GMVPE would be required (where necessary). If the conversion has occurred first, these claims will be assessed and paid based on the benefits and limits of GMVE or GMVE + GMVPE, provided there is no evidence of non-disclosure of information.

16.   I am one of the Selected Customers of this Campaign but discovered a new medical condition before conversion, can I still proceed to convert the Existing Medical Rider under this Campaign?

Yes, you can proceed to convert your Existing Medical Rider under this Campaign if you fulfill the terms and conditions of the Campaign. Exclusions on pre-existing conditions will be based on the Existing Medical Rider’s risk commencement date.

17.   If my Existing Medical Rider lapses during the Campaign period, can I still proceed with the conversion?

Yes, you may proceed to convert as long as your Existing Medical Rider is reinstated during the Campaign period before you proceed with the conversion request. However, this Campaign offer will be voided if the underwriting decision upon reinstatement reveals any substandard conditions.

18.   What will happen to my Existing Medical Rider after I have converted it under this Campaign?

Your Existing Medical Rider including all secondary medical riders, if any will be terminated automatically when GMVE or GMVE + GMVPE is in force.

19.   After converting to GMVE or GMVE + GMVPE, what will the new expiry age be?

The expiry age for the converted GMVE or GMVE + GMVPE will follow the existing basic plan.

20.  Will there be any impact on existing benefits or rider after I convert my medical rider to the new GMVE or GMVE + GMVPE?

Upon conversion, the Existing Medical Rider will be terminated. There will be no impact on the benefits of the basic plan, such as the basic sum assured and no changes to other existing riders.

21.   When will the GMVE or GMVE + GMVPE coverage take effect?

The coverage will take effect from the next monthly due date of the insurance charge after the conversion is completed.

Example:

Existing policy inception date: 1 January 2023.

Conversion request submitted in e-Connect: 20 October 2025.

Risk effective date of GMVE or GMVE + GMVPE: 1 November 2025.

The insurance charge will be deducted on the 1^st of every month.

You will remain covered under your Existing Medical Rider from its termination on 20 October 2025 until the next monthly due date of the insurance charge i.e. 1 November 2025. Coverage of GMVE or GMVE + GMVPE will take effect on 1 November 2025.

22.  Will converting my Existing Medical Rider through this Campaign require an additional premium?

Yes, you will need to pay the new premium amount specified in the offer letter. Once the conversion is completed through this Campaign, the new premium will apply from the next premium due date based on your current payment frequency.

23.  How are insurance charges applied to my policy?

Insurance charges are deducted monthly from the value of your units. These charges typically increase as you grow older. Please note that insurance charges are non-guaranteed and may be revised from time to time.

Upward revision of insurance charges, if any, will be done on your policy anniversary and we will notify you in writing at least 30 days before the revision takes place. Any revision will aim to reflect factors such as our claim experience, cost of medical treatment, advancements in medical technology, or other justified circumstances. These changes will apply to all policies, regardless of individual claim history.

24.  Can I change the recommended premium in e-Connect?

The recommended premium cannot be changed in e-Connect for this Campaign. However, after GMVE or GMVE + GMVPE is in force, you may contact your servicing agent to submit a manual application for premium adjustment. Any increase in premium will be subject to underwriting.

25.  How do I pay for the new premium amount?

The new premium will follow your current premium payment arrangement as mentioned below:

– For EasiPay auto-deduction service via credit/debit card, the new premium will be charged automatically to the same credit/debit card.

– For GIRO auto-deduction from savings/current account or banker’s order, please arrange with your respective bank to remit the new premium amount prior to the next premium due date. Otherwise, this may result in unsuccessful auto-deduction and your policy may lapse. Alternatively, you can subscribe to EasiPay auto-deduction service online via e-Connect.

– For other payment methods, the new premium must be paid to the Company in full.

26.  Will converting my Existing Medical Rider through this Campaign affect my policy sustainability?

The incremental premium amount as shown in the offer letter is to restore the policy sustainability to its original position before the conversion, regardless of the total investment value of the policy.

Example:

Provided that you pay all regular premiums, do not perform any policy alterations and do not make partial withdrawal during the period.

27.  If my policy is attached with a premium waiver rider(s) and/or payer benefit rider(s), how will the new premium amount impact my premium waiver rider(s) and/or payer benefit rider(s)?

For policies with waiver and/or payer rider(s) attached, the sum assured for these riders will remain unchanged. It will NOT be adjusted by the same quantum of the premium increment.

Example:

28.  If my policy is under premium holiday, am I required to clear all the overdue premiums before submitting the conversion request through this Campaign?

No. Please note that your new premium will take effect from the next premium due date after the conversion has been successfully processed. However, we strongly encourage you to settle all overdue premiums before accepting this offer for your policy to be sustained up to the Full Contractual Term/Maturity Term. If your policy has indebtedness, please ensure the full indebtedness amount is settled before submitting your application to avoid rejection.

Example:

Policy Commencement Date: 20/01/2023

Existing Premium                     : RM180 / monthly

Next Premium Due Date        : 20/05/2025

Conversion completed           : 25/10/2025

Overdue Premium                   : 20/05/2025 – 20/10/2025 (6 months)

New Premium                          : RM230 / monthly

After conversion completed on 25/10/2025, new premium of RM230 / monthly will be applied starting from 20/05/2025. Any overdue premiums will also be adjusted based on the new premium amount.

29.  How long does it take to process my application after submission?

Applications are typically processed within fourteen (14) working days after submission.

30.  How do I know if my conversion has been successfully processed?

Once the conversion is successful, you will be notified via email/SMS. The endorsement will be made available in e-Connect >> My Document >> My Policy Contract & Endorsement after one (1) month from the submission date.

31.   Can I cancel my conversion and restore my Existing Medical Rider after it has been processed?

Yes, please submit a written request to cancel your new rider(s) and restore your Existing Medical Rider within the free look period, which is fifteen (15) calendar days from the date of the electronic endorsement is sent to you via e-Connect >> My Document >> Policy Contract & Endorsement. The Company will then reinstate the units that have been deducted for the payment of insurance charges.

32.  Where can I get further information or assistance?

Should you need any further information or assistance, please reach out to your servicing agent. Otherwise, you may email us at wecare-my@greateasternlife.com or contact our Customer Service Careline at 03-4259 8333 or visit our branch office nearest to you.

33.  I had received the ‘Annual Sustainability Notice for Investment Linked Policy’ and the ‘Insurance Charges Revision Letter’ earlier and have now received the ‘Value Up Medical Coverage Campaign Offer Letter’. Which letter should I refer to and what are the options available?

The purposes of these communications are different.

1 – The ‘Annual Sustainability Notice for Investment Linked Policy’ is to inform you on your policy status and its sustainability up to its full contractual term. If the policy is not sustainable, a suggested premium increment via the Great Saver Rider (GSR) / Single Premium Top Up (SPTU) / Regular Premium Top Up (RPTU) will be provided in the letter. The suggested premium increment stated in this letter is optional; you have the choice to vary the amount based on your preference.

2 – The ‘Insurance Charges Revision Letter’ is to notify you about the increase in insurance charges of your Existing Medical Rider attached to your basic plan. The rate revision is mainly driven by the rising medical costs and increase of medical claims. The suggested premium (GSR) is to restore the Existing Medical Rider’s sustainability to its original position before repricing^, regardless of the total investment value of the policy.

 ^Provided that you pay all regular premiums, do not perform any policy alterations and do not make partial withdrawal during the period.

3 – The ‘Value Up Medical Coverage Campaign Offer Letter’ provides you with an opportunity to convert to our GMVE / GMVE + GMVPE without medical underwriting. Your Existing Medical Rider including all secondary medical riders shall automatically be terminated once the new rider(s) is in force. The incremental premium amount as shown in the offer letter is to restore the policy sustainability to its original position before the conversion, regardless of the total investment value of the policy.

34.  I have already increased my premium as recommended in the Annual Sustainability Notice for Investment Linked Policy / Insurance Charges Revision Letter. Can I still apply to convert my Existing Medical Rider under this Campaign? What will happen to the premium increase that I have already paid earlier?

Yes, you can still apply under this Campaign to convert your Existing Medical Rider to GMVE or GMVE + GMVPE. Upon conversion, your Existing Medical Rider including all secondary medical riders (if any) will be terminated automatically, and GMVE or GMVE + GMVPE will take effect starting from the next monthly due date of the insurance charge of your policy. Moving forward, you will need to pay the new premium amount specified in the offer letter. Please be assured that the allocated premium increase amount you have already paid will be added to the total investment value of your policy.

35.  I have converted to GMVE / GMVE + GMVPE through this Campaign, will I still receive the Insurance Charges Revision Letter for my Existing Medical Rider?

The Insurance Charges Revision Letter will be sent to affected customers 3 months prior to the policy anniversary. Please disregard the Insurance Charges Revision Letter on your Existing Medical Rider if your conversion request to GMVE / GMVE + GMVPE has been approved.

36.  I have received the Value Up Medical Coverage Campaign offer, however, my policy is currently under premium waived status. Am I still eligible for the Campaign?

No, this Campaign is only available to policies under non-premium waived status. If your policy status changes between the extraction date and the mailing date of the offer letter, it no longer fulfils the pre-determined selection criteria, hence, your eligibility for the Campaign will be voided.

37.  I have converted to GMVE or GMVE + GMVPE through this Campaign. Can I terminate the secondary rider GMVPE? Will it affect my primary medical card?

Yes, you may submit a PSF01 (Request for Contractual Changes) Form which is available in our corporate website under Customer Services >> Policy Benefits >> Benefits Coverage Change >> Reduce Sum Assured and Premium / Cancel Rider / Policy Conversion >> Form >> Request for Contractual Changes. In the form, indicate your request to cancel GMVPE under the “Others” column. Alternatively, you may also contact your servicing agent for assistance. Terminating GMVPE will not affect your primary medical card, i.e. GMVE.

38.  I received the offer letter for this Campaign, but my husband did not. Why is he not eligible?

This Campaign is only offered to pre-selected customers who fulfil the Company’s pre-determined criteria. However, customers who are not selected may still choose to buy GREAT MediValue and GREAT MediValue Plus (if applicable), which offers similar benefits but require medical underwriting and standard waiting period shall apply. 

The answers provided to the FAQs herein set out how this Value Up Medical Coverage Campaign will be administered by Great Eastern Life Assurance (Malaysia) Berhad.

GMVE and GMVPE are optional unit deducting medical riders offered by the Company and are attachable to your current basic plan. GMVPE is only attachable upon attachment of GMVE, which offers enhanced benefits beyond what is being offered under GMVE. This material contains only a brief description of the products, and it is not exhaustive. You are advised to refer to the products’ Product Disclosure Sheet and GREAT MediValue/GREAT MediValue Plus’s brochure for more details of the products before accepting the offer to convert the existing medical rider in your policy. Please refer to the terms and conditions in the endorsement and policy documents of GMVE and GMVPE for detailed important features and benefits, exclusions and waiting periods under the policy, if any.

The terms “Great Eastern” and “Company” shall refer to Great Eastern Life Assurance (Malaysia) Berhad.

Great Eastern Life Assurance (Malaysia) Berhad 198201013982 (93745-A) is licensed under the Financial Services Act 2013 and is regulated by Bank Negara Malaysia.

The information set out herein is correct as at 1 December 2025.