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Make a child-related illness claim

Did you know?

You can submit your claims via your Financial Representative, and they can also help follow up on your specific needs.

How to make a child-related illness claim

1. Download documents

Search for your child's diagnosis from the list below. You can then use the link provided under each diagnosis to download and complete the relevant forms.

For the following conditions, contact our customer service at 1800 248 288 or lifepaclaims-sg@greateasternlife.com for assistance on documents required:

  • Acquired Brain Damage
  • Antley Bixier Syndrome
  • Beta Thalassemia Major
  • Bile Acid Synthesis Disorder
  • Gaucher's Disease
  • Addison's Disease
  • Generalised Tetanus
  • Glomerulonephritis with Nephrotic Syndrome
  • Severe Haemophilia
  • Type 1 Juvenile Spinal Amyotrophy
  • Wilson's Disease Trisomy 18 (Edward's Syndrome)
  • Tuberculous Meningitis

How to apply for a Doctor's Statement

The process is slightly different depending on the type of hospital at which your child's diagnosis was made. Note that the Doctor's Statement can only be completed by the doctor who certified your child's condition.

For restructured hospitals (public hospitals)

a. Download and print the Doctor's Statement template and bring it along with you to the hospital.

b. Apply through the hospital's Medical Report Office.

c. Make payment.

d. Your application may take approximately 6 to 8 weeks.

For private hospitals

a. Download and print the Doctor's Statement template and bring it along with you to the hospital.

b. Pass the Doctor's Statement to your attending doctor to complete during your visit.

c. Make payment.

d. Your Doctor's Statement will be completed during your visit.

2. Include supporting documents

In addition to the forms and documents in the previous step, we'll also require you to submit other supporting documents related to your child's illness, such as laboratory and test results.

3. Submission

By email

Submit the completed forms and supporting documents to us via email.

Attention to: Life Claims Department
Email:
 lifepaclaims-sg@greateasternlife.com
Subject: Child-related illness claim

By walk-in or post

You can also visit us at our customer service centre, or send all forms and documents and supporting documents to us by post.

Attention to: Life Claims Department
The Great Eastern Life Assurance Company Limited
1 Pickering Street
Great Eastern Centre #01-01
Singapore 048659

 

Questions and Answers

The life insurance plan provides a worldwide cover. However, the life assured’s condition must be certified by a qualified physician practising Western medicine. We reserve the right to ask the life assured to be reviewed by an appointed physician.

If a special endorsement (Endorsement No. 100) is included in the life assured's policy, e.g. for foreigners and PRs, the life assured is required to be diagnosed in Singapore, Malaysia or Brunei. However, we will still consider the medical evidence if the illness is diagnosed in other countries.

If the medical evidence is sufficient, we may choose to pay the claim on a goodwill basis without admitting liability. Otherwise, we reserve the right to ask the life assured to be reviewed by an appointed physician.