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Make a property damage claim

Here is what you should do when making a property damage claim:

  • Take relevant photographs of the scene in general and the damages of the property.
  • Do not dispose of any damaged items.
  • Ensure reasonable steps are taken to minimise or avoid further damages.
  • Make a police report immediately if losses and damages are due to theft (forcible entry or exit to the premise) or malicious acts.
  • Obtain the name and contact details of any negligent third party who caused damage to your property.
  • Collect the names and contact details of any witnesses, together with their consent to be a witness.
  • Call your servicing agent or our General Claims helpline at +65 6248 2638. A loss adjuster may be sent to investigate and assess the damage in your premise.
  • Assist and cooperate with our loss adjuster during the investigation and assessment of the damages.
  • Obtain quotations for repairs and vendor assessment report on the cause of damage.


How to make a property damage claim

1. Download form

You will need to submit the following document for your claim:

2. Include supporting documents

In addition to the form in the previous step, we'll also require you to submit the following supporting documents:

  • Photographs
  • Police report (if applicable)
  • Repair quotations and replacement invoices
  • Vendor damage assessment report
  • Witness names and contact details

The list of documents are not exhaustive and we may request for additional information or documents in the course of our claim review.

3. Submission

By email

Submit the completed form and supporting documents to us via email.

Attention to: General Insurance Claims Department
Subject: Property claim_<Name of insured>_<Policy no.>_<Date of loss>

By walk-in or post

You can also visit us at our customer service centre, or send all forms and documents and supporting documents to us by post.

Attention to: General Insurance Claims Department
Great Eastern General Insurance Limited
1 Pickering Street
Great Eastern Centre #01-01
Singapore 048659