Following the recent announcement by the Ministry of Health on new requirements for Integrated Shield Plan (IP) riders, click here for information on what this means for Great Eastern's medical plans.

Guide on providing documents for claims submission

Submitting high quality images helps us process your claim faster. Here’s what you need to do for efficient processing of your bills: 

  • Check that all details are visible and clear.
  • Ensure that bills are captured fully with no alterations made.
  • Where available, provide digital copies of bills (e.g. PDF). If you visited a restructured hospital, you can download your bills from the HealthHub app.

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How to take a good photo

1. Smoothen any folded or crumpled bills before taking photos.

2. Check that the lighting is bright enough when taking photos.

3. Remove NETS and credit card slips or any items covering the bills.

4. Take individual photos for each bill you are submitting.

Hospital and medical bills

Here are some examples:

The black boxes block out confidential personal information have been masked for illustrative purposes. Actual billsubmissions should contain full details.

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 Good example 1

image

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 Good example 2

image2

cross icon

Bad example 1 - Blurry image

image3

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Bad example 2 - Distorted image and shadows

image4

*Please note that images are used for illustration purposes only. Claims assessment will be made based on the actual bills submitted. 

Traditional Chinese Medicine (TCM) clinic bills

Note on TCM bills

As bills may be handwritten by physicians, certain critical information required for claims assessment may be missed out. If your physician has omitted any information, we request that you ask them to add in the details before making a submission. This ensures that the bill can be processed without delay and you can be reimbursed promptly.

Here are some examples:

The black boxes block out confidential personal information have been masked for illustrative purposes. Actual bill submissions should contain full details.

Good example

Ensure that the following details are captured clearly.

  1. Diagnosis, cause of injury or injured body part: ensure that it aligns with information as declared on claimant statement
  2. Detailed breakdown of charges
  3. TCH physician's signature with name and registration number and/or clinic stamp

 

image4

Bad example 1 - Blurry image

Bad example 2 - Diagnosis not clearly written

Bad example 3 - Image is cut-off

*Please note that images are used for illustration purposes only. Claims assessment will be made based on the actual bills submitted.