Be wary of phishing scams. Please visit our Security Advisory page for more information.

Plan Conversion for GREAT SupremeHealth and GREAT TotalCare plans

If you want to downgrade your IP for the GREAT SupremeHealth and GREAT TotalCare plans by yourself, you must understand the coverage you are reducing.

If you wish to receive recommendations that take into account your financial situation and particular needs, seek advice from your Financial Representative.

Follow our guide to downgrade your GREAT SupremeHealth and GREAT TotalCare plans.

Note: After downgrading, you'll need to go through a full health declaration if you wish to restore your existing coverage.

Looking to upgrade your plan instead?

Approach your Financial Representative for help if you wish to upgrade your health coverage.

Great Eastern app

1
Sign in to the Great Eastern app using your Singpass or Great ID.
2
Tap Services from the bottom menu.
3
Select Plan conversion.
4
Before converting your plan, understand the coverage you are reducing, then tap Downgrade plan.
5
Answer a few questions to declare your intent to downgrade your plan, then tap Start downgrade.
6
Select a plan to downgrade.
7
Select the plan you wish to downgrade to, then tap Next.
8
Check that the changes you have made are correct and check the box to agree to the terms and conditions. Tap Submit.
9
View your request status.
Download the Great Eastern app today!

Questions and Answers

You will receive an endorsement letter in the eDocuments section of the Great Eastern app.

It may take up to 1 working day if the request was submitted through the Great Eastern app.

If you submit your request through your Financial Representative, it may take up to 5 working days.

If you want to cancel your GREAT TotalCare Plus rider by yourself, submit the Application for Change form to us through email:

Email: wecare-sg@greateasternlife.com 
Subject: Downgrade of policy: [policy number]

You can also submit the form by post.

Attention to: Customer Service Department
The Great Eastern Life Assurance Company Limited
1 Pickering Street
Great Eastern Centre #01-01
Singapore 048659

You can also approach your Financial Representative for assistance.

If you want to downgrade your both plans, the individual policy owners must submit individual Application for Change forms for each policy and submit them together to us.

Email: wecare-sg@greateasternlife.com
Subject: Downgrade of policy: [policy number]

You can also submit the form by post.

Attention to: Customer Service Department
The Great Eastern Life Assurance Company Limited
1 Pickering Street
Great Eastern Centre #01-01
Singapore 048659

You can also approach your Financial Representative for assistance.