We have been alerted of scammers impersonating as Great Eastern to direct recipients of the emails to receive a cash refund. This email is not sent by Great Eastern. Please do not respond to the email.  Should you have any queries, please contact us at 1800 248 2888 / wecare-sg@greateasternlife.com for assistance. Please visit our Security Advisory page for more information.

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Reset Great ID password or unlock account

Follow our guide to reset your Great ID password and unlock your account via the Forgot your password link in the Great Eastern App.

Great Eastern App

Iphone Frame
1
Open the Great Eastern App. Tap Great ID.
2
Tap Forgot your password?.
3
Key in the registered email address associated with your Great ID account. Tap Next.
4
Key in the one-time password sent to your registered mobile number. Tap Submit.
5
Key in a new Great ID password. Your past 10 passwords cannot be re-used. Tap Submit.
6
Tap Let’s go! to return to the sign-in page.
Download the Great Eastern App today!