⚠️ ALERT: Dear Valued Customers, Westgate Service Centre will be permanently closed from 1 February 2024. For location of our other Service Centres, please click here. Thank you.

Free 30-Day Insurance for Singtel Prepaid Customers

How to make a claim?

Complete the Personal Accident claim form and submit it with all the required documents directly to Great Eastern via email to nonmotorclaims-sg@greateasterngeneral.com.

Documents to be submitted for claim processing includes:

For Death

  • A copy of the Death Certificate
  • Autopsy Report, Coroner’s findings, etc.
  • Police Report, if any
  • Proof of relationship between the insured person and claimant

For Permanent Disablement

  • Medical and/or specialist report

For Post Hospitalisation Recovery

  • A copy of the Final hospital bill
  • Hospital discharge summary
  • Medical report, if available

For Job Loss Emergency Funds

  • A copy of the final hospital bill
  • Hospital discharge summary
  • Medical and/or specialist report or memo confirming that the claimant is medically unfit to perform the major duties connected with their employment
  • A Letter of Termination from employer showing the reason for termination


The above serve as a list of basic documents. In the event if a more thorough investigation is required for your claim in particular, we may request for additional documents.

The claim form is available for download.

Please submit your claims directly to Great Eastern via email to nonmotorclaims-sg@greateasterngeneral.com