Customer Advisory - Alliance Medinet Cyber Incident

We are aware of a cyber incident that occurred at Alliance Medinet, which processes corporate employee benefits insurance claims on our behalf. 

Based on latest information from ongoing investigations at this stage, we have been updated that the types of personal data potentially affected include names, personal identification numbers and contact information. Bank account information of 3 of our members may have been compromised.

Individual life, health, personal accident and general insurance policies are not affected.

Great Eastern's IT systems have not been compromised, and our systems continue to operate securely.

Protecting our customers’ personal information continues to be a priority.  We have reached out to all affected members of our corporate employee benefit schemes and are supporting them closely. We are working closely with Alliance Medinet and relevant authorities on this matter.  

Customer advisory

Affected customers are advised to take the following precautionary measures:

• While login credentials for the Great Benefits app were not affected, it is prudent to consider changing your password.
• Remain vigilant against suspicious emails, text messages and phone calls, particularly those requesting personal or financial information.
• Do not click on unfamiliar links or disclose passwords or one-time passwords (OTPs) to anyone.
• If you receive any suspicious communication claiming to be from Great Eastern, please verify its authenticity by contacting our customer service hotline at 1800-248-2888 (9am to 5.30pm, Mon-Fri).

Further advice may be found at Great Eastern’s Security Advisory page.