About Our Business Ethics: Our Commitment

Integrity is the most important value within the corporate culture of Great Eastern Life Indonesia. We are fully committed to providing you with the best service—delivered promptly, fairly, transparently, and professionally.

By prioritizing your interests, we uphold the principles of fair and non‑discriminatory treatment, as well as responsible business conduct. We ensure that:

We believe that fair transactions are a core corporate culture of Great Eastern Life Indonesia;
The company offers products and/or services that fit the target customer segment based on their needs and capabilities;
The company has competent representatives who provide quality advice and appropriate recommendations to customers;
Customers receive clear, accurate, correct, accessible, and non‑misleading information when making financial decisions;
The company handles customer complaints or grievances independently, effectively, and promptly.

Human Rights

Great Eastern Life Indonesia upholds human rights principles to ensure that slavery and human trafficking do not occur within the workforce employed, whether directly or through any of our service providers and vendors.

If you have any questions or suggestions, please send your email to wecare-ID@greateasternlife.com or contact us at (021) 2554 3800.

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