Customer Service

Useful forms for HR Managers:

To inform us of employee joining or leaving your company, please download:
Group Insurance Employee Movement Form (XLS)
For employees who require underwriting, please download:
Personal Health Declaration Form (PDF)
To inform us of the authorised signatories of your company, please download:
MAS314 Authorised Signatory Form (PDF)
To request for change in servicing intermediary, please download:
Change of Intermediary Form (PDF)

Access to EB Hub Claims Portal

Claims

For HR Managers, Members: Different types of claim forms and instructions on how to file a medical claim. To submit a claim on your Group Insurance policy, kindly download and complete the respective forms below.

Life claims

Group Death Claim Form (PDF)
Group Terminal Illness Claims Form (PDF)
Group Total & Permanent Disability Claim Form (PDF)

Medical claims

Group Dental Claim Form (PDF)
Group Hospital and Surgical Claim Form (PDF)
Group Outpatient Clinical Claim Form (PDF)
Group Personal Accident Claim Form (PDF)
Group Students Accident Protector Claim Form (PDF)

For detailed information on how to file a medical claim: Procedures to File a Medical Claim (PDF)

PrimeCare card holders can enjoy cashless medical services at our GP clinics listed here .

SupremeCare card holders can enjoy cashless medical services at our panel GP, SP, TCM and outpatient clinics (including A&E) at Singapore General Hospital and Changi General Hospital listed here .

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