Claims

From the main landing page, select “Claims” and then select “Make a claim” to submit your claim submission. 

Submit your claim by providing claim details and attaching relevant supporting documents for assessment. 

Check the status of your claim submission in the “Claims” section. 

1. Log in to the Great Eastern Corporate app. 
2. Tap Claims. 
3. Tap Make a claim. 
4. Select the claimant. 
5. Select the relevant medical claim type. 
6. Select the date(s) of the medical visit or hospitalisation period. 
7. Select the relevant benefit for the claim, 
8. Complete the questionnaire with the claim details. 
9. Upload the relevant supporting documents (only PDF, PNG, or JPEG files not exceeding 3MB  per file accepted). Tap Next. 
10. Ensure that the information you have provided is accurate. Check the box to indicate your agreement to the declaration statements and tap Submit. 
11. View your claim submission status. 

1. Log in to the Great Eastern Corporate app. 
2. Tap Claims. 
3. Tap Make a claim. 
4. Select the claimant. 
5. Select the relevant non-medical claim type. 
6. Select the date(s) of the event. Select the relevant benefit for the claim, 
7. Complete the questionnaire with the claim details. 
8. Upload the relevant supporting documents (only PDF, PNG, or JPEG files not exceeding 3MB per file accepted). Tap Next. 
9. Ensure that the information you have provided is accurate. Check the box to indicate your agreement to the declaration statements and tap Submit. 
10. View your claim submission status. 

Where applicable, the following documents may be required as part of the claim submission. 

1. Finalised invoice 
2. Summary 
3. Itemised/Detailed bill 
4. Referral letter 
5. Doctor’s memo
6. Discharge summary/medical report/medical certificate 
7. MediSave deduction statement with HRN details 
8. Settlement letter from Integrated Shield Plan insurer, third party, or other insurer 

Yes, you will be able to see past claims submitted through this app as well as those submitted through eConnect or via hard copy submission. 

A number of factors can impede the claim processing. 

Incomplete documentation: Missing or incomplete forms and supporting documents can significantly slow down the process. Ensure all required documents, such as the claimant's statement and doctor's memo, are fully completed and submitted.  

Incorrect information: Errors in the information provided, such as incorrect policy numbers or personal details, can cause delays as the insurance company may need to verify and update these details.  

Additional medical information needed: Sometimes, the insurer may require additional medical information or clarification from your healthcare provider, which can take time to obtain.  

Complex claims: Claims involving complex medical conditions or treatments may require more thorough review and assessment, leading to longer processing times.  

High volume of claims: During peak periods or in the event of widespread incidents (e.g., natural disasters), the insurance company may experience a high volume of claims which can prolong processing times.  

Disputes or appeals: If there are disputes regarding the claim, such as disagreements over coverage or liability, the resolution process can take longer.  

To minimise delays, provide accurate and complete information and submit all required documents promptly. 

1. Log in to the Great Eastern Corporate app. 
2. Tap Claims. 
3. Under “Claims status”, tap Submitted.  
4. All your submitted claims will be displayed.  
5. You can choose to filter by life assured.